At Pardee UNC Health Care, we lead with the heart. Our full-time positions offer a range of benefits, including medical, vision and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!

JOB SUMMARY

The Patient Access Representative is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process.

RESPONSIBILITIES AND SCOPE

• Greets and incorporates patients and families into our system of care, ensuring positive customer service though demonstration of a caring, professional, and helpful disposition.
• Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.
• Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.
• Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services
• Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.
• Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance
• May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients

QUALIFICATIONS

Required

• High school diploma or GED equivalent
• Experience performing in a customer service capacity
• Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system

Preferred

• Experience or formal instruction in the use of medical terminology
• Experience working or with one or more electronic medical recordkeeping (EMR) system

About Us

At Pardee UNC Health Care, we lead with the heart. A local organization with deep regional ties, Pardee is a not-for-profit hospital system in Hendersonville, NC, aimed at improving the health of the communities it serves. While independently financed by its operations and foundation, Pardee is owned by Henderson County and managed by UNC Health. Our connection with the Western North Carolina region gives us focus, and our association with UNC Health provides the tools to succeed.

Our system consists of a core hospital licensed for 222 beds, an outlying primary and specialty care physician practice network, and a number of urgent care clinics. These operations are supported by more than 1800 team members, covering comprehensive clinical care as well as a wide array of support services including foodservice, facilities management, human resources and more. Come be happy with Pardee.

Learn more at pardeehospital.org/careers.