Patient Access Coordinator II - Full Time - Days - West Bloomfield
Job description
The Patient Access Coordinator II functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service - specific model of care to create a high quality, efficient, safe, and exceptional patient experience. The Patient Access Coordinator II will develop relationships and processes to support intake and ongoing coordination of care for patients. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and care givers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups. Patient Access Coordinator II performs all Patient Access Coordinator I duties, and in addition, provides team member training, leads and participates in process/quality improvement projects and patient education forums, monitors patient surveillance, and assists with community outreach and screening efforts.
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma or G.E.D. equivalent required.
- Associates Degree or two years of college experience preferred.
- Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.
- Proven performance in working collaboratively in a multidisciplinary team.
- Knowledgeable of medical electronic information registration and appointment scheduling systems.
- Epic registration experience preferred.
- Must possess a positive attitude.
- Able to apply problem solving and critical thinking skills.
- Must possess strong organizational skills.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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