Job description
Parts Research Specialist
Full-time | Location – Grayslake, IL 60030
YOUR ROLE AND RESPONSIBILITIES
Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.
HOW TO SUCCEED
We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:
Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication
Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees
Respond to parts research requests in a fast paced/high volume call center
Leverage parts recognition experience and mechanical aptitude to meet customer expectations
Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service
Identify areas where cost savings can be achieved without the sacrifice of quality
Leverage established company and departmental processes, concepts, and systems in performance of essential functions
Complete -and may lead- well defined moderately complex tasks and/or projects
Troubleshoot and provide reliable solutions to a variety of problems
May participate in development and/or delivery of training
Maintain working relationships with various departments including Accounts Payable, Quality Assurance, Sales, and Operations
Work collaboratively with customers and team members to achieve balanced scorecard objectives
Apply TVH’s Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed
BENEFITS
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%.
We also offer:
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
- Easily accessible office location
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.
Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.
> APPLY NOW!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Commission pay
- Signing bonus
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