Job description
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Medical, Dental, and Vision Insurance
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401(k) Plan
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Short & Long Term Disability
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Employer Paid Life Insurance
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Paid Holidays
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Paid Vacation
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Paid Sick Time
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Paid Birthdays
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Paid Training
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Opportunities for Advancement
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Closed Sundays
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Healthy Work/Life Balance
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Lead the parts department, retail and wholesale customers
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Accomplish objectives through the use of proper purchasing procedures and inventory control
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Handle the parts inventory and track all expenses
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Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs
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Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures
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Handle and resolve customer complaints courteously and professionally
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Keep up-to-date on manufacturer warranty, policy, and return procedures
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Knowledge and compliance with the federal, state, and local regulations that affect operation
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Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy
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Forecast goals and objectives for the department and strive to meet them
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Hire, train, motivate, counsel and monitor the performance of all parts department staff
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Ensure that incoming inventory is stocked in the correct location
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Maintain a stabilized inventory consistent with the requirements of the defined areas
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Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
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Implement & carry out safety requirements
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Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors
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2+ years of related experience in an automotive parts management position preferred
- Excellent customer service skills
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Professional appearance and work ethic
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High school diploma or equivalent
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Detail oriented and organized
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Valid driver's license and clean driving record
About Us
The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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