Supervisory Responsibilities:

None

Duties/Responsibilities:

• Answer incoming phone calls to the parts department and ensure a successful customer experience.

• Maintain records of lost sales due to unavailability of parts.

• Maintain inventory on shelves and in bins by ordering items needed to be reordered; identifying any discrepancies in stock levels and returning unsold items to stock.

• Respond to sales calls and customer counter visits thoroughly and professionally.

• Utilize computer business systems and electronic catalogues to research parts information.

• Provide customer pricing and availability (in-stock or emergency order).

• Process parts invoices and obtain payment.

• Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.

• Maintain an attractive parts retail display area.

• Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.

• Manage customer requests for parts warranty and administer according to supplier procedures.

• Contact customers (telemarketing) regarding parts promotional opportunities.

• Represent the Company in a professional and courteous manner when interacting with customers.

• Requisition non-stock or special-order parts. Follow up on special ordered items and notify the customer when received. Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.

• Assist in the shipment of products if needed.

• Other duties as assigned by leadership.

Required Skills/Abilities:

• Ability to work independently without direct on-site supervision.

• Basic knowledge of Microsoft Excel, Word, and Outlook.

• Heavy-duty truck aptitude.

• Strong organization, communication, and phone skills.

• Demonstrate exceptional sales, customer service, and time management skills.

• Ability to be extremely well organized, resourceful, and self-motivated.

• Ability to problem solve and make appropriate business decisions with little guidance.

Education and Experience

• High school graduate, GED, or 1 year of work experience.

• 1 year of direct customer facing sales experience preferred.

Physical Requirements

• Able to lift up to 50 pounds at times without assistance.

• Bending, lifting, standing, walking 50% of the time

• Sitting at a desk and working on computer 50% of the time