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Internal Description

Job Location: Hershey, PA
Hourly Pay Rate: $17.00 or more based on experience
Minimum Age: 18 years of age or older
Availability: Requires availability to work daytime, evening, weekend, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position.

The primary responsibility of the Scheduling Assistant is to ensure that customer experience needs are met by having appropriate staffing levels across the business. The incumbent will optimize staffing and develop scheduling templates based on business needs while staying in line with the labor budget. This position is responsible for completing and communicating the schedule for all areas of the business within established deadlines.

RESPONSIBILITIES AND DUTIES:

Weekly Scheduling: Using WorkForce, the Scheduling Team is responsible for the creation and maintenance of the weekly schedule according to plan and under the direction of department managers. This position also includes constructing schedule templates under the direction and guidance of the department manager. The position is responsible for the everyday maintenance of the schedule, communication of the schedule, and making updates as required. This position will assist in the planning and creation of annual schedule templates in line with labor budget. Lastly, the Scheduling Team is responsible for monitoring employee availability and notifying department manager of exceptions.

Management of Time Off Requests: This includes but is not limited to receiving, organizing, and approving/declining employee requests for time off and adjusting the schedule to ensure appropriate coverage. The Scheduling Team also must manage and communicate any changes or switches requested by managers or by employees.

Daily Scheduling: The Scheduling Team manages the creation, posting, and daily maintenance of the daily schedules.

Administrative Duties: Administrative responsibilities of the Scheduling Team include reviewing and verifying weekly flex-force payroll, entering and reviewing employee attendance, and notifying the appropriate manager(s) of employee attendance incidents that require follow up. Additional duties may include filing papers and forms, logging medical excuses, completing unemployment claim questionnaires, updating the employee phone lists, the scheduling section of employment verification forms, and monitoring and tracking employee hours to ensure compliance with child labor laws and the Affordable Care Act.

In addition, this position will assist the department manager with specific duties and objectives within the department when needed.

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Must be able to communicate professionally to a large and diverse group of employees
• Neat and professional appearance
• Basic computer skills including basic to intermediate Excel skills
• Exceptional customer service skills
• Ability to work in and contribute to a team
• Strong analytical skills
• Ability to quickly learn new software
• Ability to manage daily tasks as well as large and small projects
• Ability to tolerate constant repetitive use of the hands, wrists, and forearms
• Overhead lifting may be required
• Requires bending, stooping, and twisting
• Must be able to communicate effectively with guests and fellow co-workers

MINIMUM EDUCATION AND EXPERIENCE:

Education:

• High school diploma or GED equivalent is required

Experience:

• Scheduling experience is preferred but not required
• Basic computer experience, including basic to intermediate Excel skills, is required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.