About Us:

The Transformation Center serves the inner-healing and deliverance needs of Bethel church in Redding, CA as well as helping clients across the globe. We are the birthplace of the international Sozo ministry. Our current services include Sozo, coaching, and counseling, as well as a variety of specialty services. You can find more information about us at tcbethel.com.

The Role:

This in-person position is based at our office in Redding, CA. We are looking for a Receptionist to manage our front desk by offering administrative support for both clients and staff: in person, via email, and over the phone.

This is a customer service role, which requires a kind and inviting personality to be successful. You must also be able to deal with emergencies in a timely and effective manner. You must be proficient and comfortable with the use of technology, as our intake and scheduling process is entirely digital through an online client portal system. We are looking for someone to provide excellent administrative support. This role includes lots of learning and we are looking to invest in someone who would like to be a long-term member of our team.

Requirements

Schedule

• Ideal candidate is available between 24-29 hours a week between 7:45 am & 4:45 pm Monday-Saturday
• We will work with you to schedule your training hours in preparation for your regular schedule. (Tentatively one of the two schedules below)
• Regular schedule A) 7:45 am-4:45 pm Monday-Wednesday (and Thursday staff meetings 9-10:30)
• Regular schedule B) 7:45 am-4:45 pm Thursday-Saturday
• We are looking for someone who is a flexible team player, willing to cover or switch shifts if a need arises.
• The schedules above are tentative as we try to work with our team's preferences as much as possible. However, candidates must be available for full (8-hour) days in order to cover our front desk needs.

Starting Date

• The ideal candidate will be available to begin training in April and be prepared to begin their regular schedule by May 1st, 2023.
  

Responsibilities

• Warmly greet and instruct clients as soon as they arrive at the office
• Ensure the reception area is tidy and presentable
• Provide support to clients, team, and leadership in person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk
• Assist clients through the new client process (send paperwork, update online accounts, call to follow up, etc.) until they are matched with a minister and can schedule
• Assist with billing issues and process payments
• Review paperwork and discern/strategize which team member to match with the client
• Schedule appointments
• Kindly listen to and encourage clients with their current situations, and provide steps for getting started or resources outside of the Transformation Center.
  

Job Qualifications

• Personable, patient, and compassionate personality; professional attitude and appearance
• Strong (written and verbal communication) communication skills as well as strong listening skills
• Ability to work with technology in a fast-paced environment
• Self-motivated and able to work independently as well as in a team
• Flexibility as schedules and systems change and/or grow
• Proven work experience as a Receptionist, front office representative, or similar role
• Proficiency in Macintosh computers, Google Drive, Sheets, and Docs
• Hands-on experience with office equipment (e.g. printers, computers, and copy machines)
• Ability to be resourceful and proactive when issues arise
• Organizational and stress management skills
• Detail oriented
• Multitasking, administrative, and time-management skills, with the ability to prioritize tasks
• Positive, solution-focused, customer service attitude
• High school degree; additional certification in office management or administration is a plus

Starting Wage:

• $15.50

Benefits

• Voluntary Dental and Vision Coverage
• Paid Sick Leave (24 hrs. annually), Jury Duty & Bereavement Leave
• Free Staff Lunch (twice a month)
• 20% Discount on Most Items in the Bethel Bookstore
• Free premium Season Pass Access to Bethel.tv
• Attend Select Conferences
• 403(b) Retirement Fund Matching
• bethel.com email address
• Staff meetings (join us weekly for trainings, prayer & prophecy, etc.)
• Sundays off

These benefits are subject to change as procedures are improved/confirmed with our HR team.