Job description

Since 1996, Epoch has been one of the leading Internet Payment Service Providers in the industry, enabling online companies to accept payments without having to obtain their own merchant accounts. Epoch services businesses throughout the United States and the European Union, processing major credit cards, PayPal, and various local forms of payment. We are looking for bright, highly motivated individuals to join our Customer Service Department. Our Customer Service representatives are the key to our organization's success, comprised of employees with a passion for making sure we provide the highest quality of service to our customers.

Required experience:

• 1 year or more in the Customer Service industry
• Previous call center experience highly preferred

Responsibilities:

• Assist customers with billing inquiries and general issues relating to Internet purchases
• Issue membership cancellations
• Field in-bound calls
• Respond to customer emails and live chat requests
• Must be able to answer calls with courtesy and a pleasant demeanor

Qualifications:

• High school diploma or equivalent
• Ability to work a flexible schedule based on department needs.
• Must be able to work up 29 hours a week, and must be willing to work at least one day during the weekend
• Proficiency navigating the Internet
• Ability to multitask and adapt to changes
• Must be over 18 years of age

Epoch is an Equal Opportunity Employer and prides itself on having a culturally diverse workplace. If you are interested in becoming a part of the Epoch Team, please respond to this post with your resume.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Paid time off
• Work from home

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: In person

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