Job description
Reporting to: Destination Service Manager
Location:
Texas Hill Country
At Inspirato, we are committed to promoting diversity, equity, and inclusion in all we do—in our workplace, our business initiatives, our marketing, and the causes we support. As an innovator in the industry, we also recognize the valuable role diverse perspectives play in keeping us on the cutting edge of our business. Together we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences, we celebrate them.
Founded in 2011, Inspirato has continued to foster a culture built off innovation, curiosity, and entrepreneurial spirit. At Inspirato, we’re passionate about delivering incredible vacation and travel experiences for our members and their guests. We pride ourselves on providing a fun and healthy workplace with an open-door policy. Here, there’s no doubt you’ll be working alongside a team of smart, diverse, and driven individuals who love what they do. We take great pleasure in helping our employees enrich their lives through travel, grow their career, and provide an environment that fosters collaboration and transparency.
We are on a mission: To inspire lasting memories and relationships by changing the way family and friends experience the world.
Downtown Denver-based Company seeks a dynamic service-oriented professional who is highly-organized with a desire to cater to our unique luxury clientele. The ideal candidate will have thrived in an environment where they developed relationships and exceeded expectations for a client base that expects nothing short of an exceptional. There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We’re building a team of like-minded individuals with a laser focus on service.
Job Overview
The Destination Planner and Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team. This is a Part-Time position.
Destination Planner Responsibilities:
- Set up and maintain a work space to facilitate the planning process.
- Obtain, negotiate and maintain vendor information and pricing.
- Maintain a strong working relationship with preferred vendors.
- Create and build itinerary extracts to reflect all destination options. Assist destination team with creating and maintaining an activity binder for each season for members to use when in the residences.
- Collaborate with the Member Care Team for each member stay after the reservation is transitioned.
- After initializing contact with the member, follow up with member by phone or email.
- Once the member has responded with requests, either by email or phone, planner will begin planning as follows in collaboration with the personal vacation advisor:
- Arrange ground transportation or rental vehicle based on member requests.
- Contact vendors to order any special baby equipment rentals, business meeting materials, party rentals, ski equipment rentals, bike rentals, etc.
- Make any dining reservations.
- Arrange chef or catering requests, and work with vendor to coordinate details.
- Make any activity reservations.
- Make any spa or fitness reservations.
- Obtain grocery order and forward to destination concierge.
- Work with destination team to accommodate any special requests by member or PVA for special occasions such as birthdays, anniversaries, holidays etc.
- Finalize the itinerary and ensure it is sent to member and destination concierge at least 48 hours prior to their arrival.
- Discuss any special requests and provide any information about the member stay to the destination concierge. If available, offer assistance to the destination concierge in the field if needed for set-up, meeting with member, grocery shopping, member special requests etc.
- Based on availability, planner may be asked to act as or support a destination concierge in the field.
- Communicate with Member Care Team and Denver office personnel and provide any destination information when requested.
- Attend regional destination team conference calls when scheduled.
Concierge Job Responsibilities:
- Ensure consistent communication with designated Operations Manager in regards to questions or concerns regarding property management, pre-arrival planning, member services and member satisfaction and resolutions.
- Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes.
- Member (Pre-arrival): Review member resume with special notes, reach out to planner or Personal Vacation Advisor for any clarification, reach out to member prior to the members’ arrival, review their personalized itinerary double checking everything and finalize any last minute requests.
- Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries. Communicate with Personal Vacation Advisor, members and guests to finalize and personalize an itinerary.
- Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with notecard, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last minute additions or changes.
- Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on call duties, 1st morning follow-up call, mid-stay call, preparation of member incidental folio.
- Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office. Personal thank you letter when applicable, pictures and stories for Inspirato marketing if permissible by members.
- Oversee property management projects to establish timelines and meet deadlines.
Qualifications:
Candidate must meet the following qualifications:
- Hospitality and guest service experience, including solid knowledge of the local area.
- Honest, respectful, trustworthy, dependable, caring and fun.
- Excellent employee and member interaction
- Organization and high level of attention to detail with the ability to multitask.
- Excellent oral, written communication and listening skills.
- Upbeat, positive disposition with genuine “can do” attitude.
- Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint and chat applications).
- Flexible schedule, including long days, nights, holidays and weekends.
- Must be able to lift up to 50 pounds and have a reliable vehicle.
- Due to the in-person nature of this position and company policy governing both new and transfer employees, the Covid-19 vaccination is required as a condition of employment. Proof of vaccination will be required prior to start date. Inspirato will provide reasonable accommodation for medical or religious reasons unless providing an accommodation would pose an undue hardship on Inspirato’s operations. Exceptions to this requirement, including additional grounds for exemption, will only be made as required by state and local law.
Compensation - $19.20 - $24.03 per hour
We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training and experience related to scope of responsibilities.
Gratuity – This position is eligible to earn tips.
401k Retirement Plan – This position is eligible to participate in the company’s 401k retirement plan.
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