Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description:
The Care Manager is responsible to promote and restore patients' health through best practices care coordination by collaborating with medical providers and multidisciplinary team members.Feasterville Schedule

Monday-8am-1pm
EVO Wednesday-12pm-4pm
EVO Saturday- 9am-1pm

Essential Duties and Responsibilities include the following and other duties that are assigned.

• Identifies patient care requirements by establishing personal rapport with patients and other persons in a position to understand care requirements.
• Establishes a compassionate environment by providing care to patients, friends, and families.
• Promotes patient with Opioid Use Disorder (OUD) to health by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills and harm reduction; answering questions.
• Assures quality of care by adhering to Center of Excellence (COE) standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following agency's philosophies and standards of care and governing agency regulations.
• Resolves patient with OUD problems and needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by complying with procedures, rules and regulations calling for assistance from health care support personnel.
• Documents patient care services by charting in patient records.
• Maintains data for quality improvement and quality control efforts; produces reports as needed for COE audits.
• Conducts triage of acute and chronic clinical needs of patients via telehealth (audio and visual) or telephonic (audio only) or in the centers; able to troubleshoot and utilize protocols for scheduling appointments, medication refills, clinical care and treatment.
• Monitors clinical status of patients, e.g., medication adherence and referral follow-ups.
• Maintains continuity among staff by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient information confidentiality and privacy.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods. This isa strong multi-disciplinary team environment.
• Contributes to team effort by accomplishing related results as needed.
• Physically work from one assigned center when provider is present to provide real-time assistance to patients for identified psychosocial needs.
• Physically work from community locations such as Emergency Departments, Addiction Assessment Centers, Jails, and other places where "warm hand-offs" and bridging activities can occur. Performs this work during times when a provider is not seeing patients in the center. This includes maintaining the relationship between outside agencies and Crossroads.
• Receive requests for ROIs from Clinicians, In-Patient and Outpatient Rehabs, Therapy, PCP and emergency medical visits.
• Receive and promptly address daily referrals from physicians in EMR with such topics as Hep C, higher Level of Care (LOC), and housing.
• Monitor clinical outcomes dashboard, receive emails regarding patients at risk for suicide, reach out to said patient and refer where appropriate.
• Assist physicians and clinicians in onboarding patients and orienting patients.
• Coordinate care of patients entering in-patient rehab and helping to facilitate Tele-health visits while patients are admitted and assisting with continuation of care upon discharge of facilities.
• Assisting patients with therapy available in their area or within Crossroads.
• Problem solves questions from patients or staff, e.g., problems with pharmacy, insurance, prior authorizations.
• Assist with specialty projects pertaining to the overall improvement and quality of care.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow –through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.

Education and/or Experience:

• The Care Manager shall possess at minimum a high school diploma or equivalent. Work experience in the field of substance use disorder is a plus.

Language Skills: Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent communication and interpersonal skills.

Mathematical Skills: Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

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