Job Description

This position is being re-advertised. Candidates whose applications were previously referred to the hiring manager are still under review for consideration and need not reapply.

The Parking Enforcement Representative is devoted to providing customer service and parking regulation enforcement. Incumbents provide semi-skilled work in patrolling and monitoring and assigned enforcement area. Work may include responding to customer requests; providing directions to lost customers; issuing citations for parking violations and booting vehicles for unpaid parking citations.

Duties and Responsibilities

• Patrols and monitors assigned enforcement areas; issues parking citations for improperly parked vehicles; boots vehicles as required for unpaid parking citations.
• Provides directions to the public for appropriate building or location needed; responds to routine questions or concerns; provides information related to parking procedures and ordinances.
• Reviews and verifies information related to parking time allotment; monitors vehicles parked in excess of time limits and determines violation.
• Organizes and maintains activity records, logs and citation-related documentation.
• Performs other duties of a similar nature and level as assigned.

Typical Qualifications

Education and Experience:
High School Diploma or GED and one year of customer service experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 30 days of hire.

Additional Information

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Basic mathematical concepts.
• Basic filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Following directions and meeting standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Organizing and maintaining records and files.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements:
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Medium Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and moderate exposure to extreme temperatures and inadequate lighting.

Work Environment:
Work is performed in both the field and in an indoor office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.