HCA Solutions is currently seeking qualified candidates for the Outreach & Training Coordinator at the DOH, Bureau of Communicable Diseases, Division of Immunizations. Position is 8a to 4p with a 30-minute lunch, expected to start 4/03/23 and run until 3/29/24 with the possibility to extend.

The person in this position works in collaboration with the Pennsylvania Immunizations Program, and the PA-Statewide Immunizations Information System (PA-SIIS) to onboard end users to the Commonwealth’s new Immunization Information System (IIS). Responsibilities will include the development of a comprehensive outreach and training plan, providing outreach for provider participation, developing communication and marketing tools, and training end users.

Responsibilities:

• Develop outreach plans to market the new IIS and encourage provider enrollment and engagement.
• Conduct outreach calls and send emails to end users to schedule training.
• Develop a comprehensive training plan and schedule for current IIS end users transitioning to the new IIS and first time IIS users new to PA-SIIS
• Identify and schedule facilities to be used for local and regional in-person IIS trainings.
• Develop training tools and guides for all end users of the IIS.
• Update training materials and presentations as new IIS functionality is implemented or modified.
• Support and maintain updates to the PA-SIIS website concerning the training schedule and training materials for the new IIS.
• Monitor and assess IIS participation.
• Respond to end user inquiries regarding training and onboarding.
• Serve as the primary training liaison between IIS trainers and provider clinics.
• Provide regular status reports to IIS training team and PA-SIIS team.
• Coordinate and conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to the new IIS
• Consistently treat end users, stakeholders, and co-workers with dignity and respect
• Create and maintain a work environment that is welcoming and respectful of diversity.
• Assist with other related tasks and duties as necessary.
• Travel as necessary

Required Skills:

Ability to:

• Design, plan, and present trainings on complex technical material to a wide variety of audiences
• Develop and write effective training and promotional materials
• Use distance training methods including conference call and webinar tools
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Establish short-term and long-term objectives and specify the strategies to achieve them
• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
• Document the status of projects
• Use phone, email, fax, and messaging to communicate
• Communicate effectively in writing, orally, electronically and in-person
• Work independently and as a part of a team

Required Experience:

• At least three (3) years of experience which involved project development and management, development of communication materials, group facilitation, and training/conference planning and administration OR an equivalent combination of experience and training.
• Experience with data bases, online systems, intermediate computer skills, audiovisual equipment and information management required.
• Instructional or teaching experience

Preferred Experience:

• Master’s or bachelor’s degree is preferred, or substantial work experience in education, public health, or like field
• Knowledge of Immunizations or Immunization Practices