POSITION OVERVIEW

Operating under the administrative oversight of the Senior Program Director, the Outreach Director is responsible for the development, implementation, and oversight of outreach services for care navigation and foster care. This position collaborates with partners, contracts, and referral sources to ensure relationship-focused, hope centered and trauma informed service delivery to clients and families and is responsible for upholding programmatic and staff compliance with agency policy, accrediting bodies, and state and federal guidelines.

The Outreach Director exhibits professional integrity, exemplifying the values and mission of the organization, so that program goals for children and families are achieved and staff experience an excellent employment environment. As a member of the agency’s leadership team, the Outreach Director must promote, encourage, and display examples of leadership for the agency in accordance with Sunbeam’s mission.

All employees and volunteers are expected to be sensitive to our client’s cultural and socioeconomic characteristics, reflect sunbeam family services core values and to perform as sunbeam’s standards of excellence at all times.

ESSENTIAL FUNCTIONS

• Promote and contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures, beliefs, abilities, and experiences.
• Demonstrate capacity for providing developmentally sensitive, hope centered, trauma informed relationship-focused evidence-based/informed services and supports.
• Provide leadership and guidance to team members, including setting performance expectations, monitoring progress, and providing regular feedback and coaching.
• Facilitate professional development, training, and skill building activities for assigned staff.
• Conduct regular team meetings to review progress, discuss issues, and identify opportunities for improvement.
• Monitor financial and programmatic reports to ensure proper adherence and accountability.
• Assist with grant applications and new initiatives.
• Oversee the development and implementation of Outreach services, including direct supervision of staff and program goals and requirements.
• Oversee daily program operations such as recruiting, licensing, training, evaluation, placement, education, and care coordination related to Care Navigation and Foster Care to support development and quality management.
• Collect, analyze, and submit ongoing data requirements, including program outputs and outcomes, to maintain compliance and identify areas of improvement.
• Responsible for reviewing and approving key materials, such as referrals, home studies, treatment plans, incident reports, recruitment plans, progress notes, etc.; and/or delegating responsibility for same as appropriate.
• Facilitate and attend regular interdisciplinary team meetings to engage in intentional and collaborative problem solving and resource connection.
• Promote and enhance the overall health and well-being of clients through services provided, including identification and implementation of identified service needs.
• Establish and maintain regular communication with community partners, contracts, and clients as a support and resource.
• Responsible for the development, implementation, and facilitation of evidence based psychoeducational and rehabilitative groups, support groups, and development of support materials based on best practices and identified needs.
• Ensure record keeping, documentation, and reporting functions, including time sensitive accident and incident reports, are completed in a timely manner as required by program and/or agency policy.
• Facilitate critical incident reviews and staff debriefings in consultation with the Senior Program Director or other designated leadership staff.
• Ensure maintenance of agency and program designated EHR system.
• Maintain established productivity, utilization, and recruitment requirements while overseeing staff productivity requirements.
• Establish and maintain effective community relationships and partnerships, including community engagement events to build programs and service capacity in the communities served.
• Ensure 24 hour, on-call support is provided for foster care families and children in placement. Provides crisis intervention support to staff and families as needed.
• Adhere to agency code of ethics, confidentiality, and professional standards to ensure quality of service.
• Provide direct services, support, and training as needed.
• Comply with all requirements to maintain required BHCM certification or behavioral health licensure requirement.
• Keep abreast of and comply with agency accrediting or licensure bodies, including COA, OKDHS Foster Care, Child Placing License, and contracts.
• Represent Sunbeam in community collaborations and events as directed by supervisor.
• Promote culturally sensitive practice.
• Perform all duties and attend required training related to supervisor role.
• Travel locally as required in the performance of responsibilities
• Help to assure the overall success of assigned program areas by performing all other duties as assigned by supervisor, Chief Program Officer, or Chief Executive Officer.

JOB QUALIFICATIONS

WORKING CONDITIONS

Physical Demands

While performing the duties of this job, the employee is required to frequently communicate with, supervisor, staff, families, and others, and must be able to exchange accurate information when doing so. Must be able to endure remaining in stationary position for extended periods (up to 50% of workday) and occasionally move about inside the office to access file cabinets, office equipment, attend meetings, etc. Must be able to communicate verbally with children. Occasionally must be able to move or lift up to 25 pounds at a time. Must be able to detect, discern, distinguish, observe, inspect and compare.

Work Environment

The employee will work in office, school, and home environments. May work close quarters with other staff members, parents, and children. Frequent travel to other sites and facilities. The noise level in the work environment varies from quiet, moderate to loud depending on work setting. Some travel may require entering a family’s home. Work environment cannot be predicted when entering a family’s home. Employee must expect exposure to strong odors such as soiled diapers and clothes and poor hygiene.

Other

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. These statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel or candidate and may be subject to change at any time. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Sunbeam Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equal in all its employment practices for persons without regard to race, ethnicity, color, creed, age, gender, sexual orientation, gender identity or expression, pregnancy, religion, disability or degree thereof, national origin, domestic/marital status, political affiliation or opinion, veteran status, HIV status, AIDS status, genetic information, and any characteristic protected by federal, state, or local laws.