Outbound Call Center Representative
Full Time
Raleigh-Durham, NC
$15 an hour
Posted Just posted
Job description
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
The Nielsen Research Interviewer role is a part-time work-from-home position where you will make outbound calls (using a dialer) to consumers across the US to conduct the Nielsen Ratings survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.
This is a part-time work-from-home position. In order to work from home you must meet these requirements:
Able to connect to High-Speed Internet in your primary residence with minimum speeds of 80MB
Able to connect directly to a router/modem with an Ethernet cable
You must have a dedicated workspace to conduct phone calls where others cannot hear/see personally identifiable information
This is a part-time outbound call center position where you can work from home. You must live in one of the following locations:
State of Alabama
State of Colorado
State of Florida
State of Illinois
State of Maryland
State of Mississippi
State of North Carolina
State of Nevada
State of Tennessee
State of Texas
State of Virginia
State of Wisconsin
Schedule Requirements:
One weekend shift is required each week (Saturday or Sunday)
4-5 shifts per week
20-28 hours per week (PT)
Schedules: 4-6 Hours/Day (PT)
Shift Schedule:
Sundays -Thursday 7:30 AM-2:00 PM most days.
Job Duties:
- Practice exceptional customer service and telephone techniques
- Follow strict guidelines for obtaining consistent unbiased data
- Deliver verbatim scripts for portions of a survey
- Maintain participants engagement throughout a short or medium length survey with low to medium complexity
- Maintain patience and professionalism throughout surveys
- Ability to listen to and accurately capture respondent answers over the phone
- Persuade reluctant respondents to participate in surveys and diaries
- Maintain confidentiality of procedures, scripts and respondent information
- Maintain center standards for performance and productivity
Qualifications:
- 18+ years of age
- Prior experience in a call center, sales, education, customer service, collections, or similar performance-based environment
- Computer and typing skills
- Able to navigate multiple systems
- High School diploma/GED equivalency
The salary for a new employee to be offered this role is $15.00, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.
Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
#LI-SM1
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
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