Job No: 512898; 4/7/2022

OSS RECEPTIONIST
Administrative Support Assistant II
Charter College of Education

Salary Range: $3,338 - $4,913/Monthly

Work Schedule: Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m.; Temporary one-year appointment from date of hire. May be extended, may become permanent; non-exempt classification.

Essential Functions: Under the direct supervision of the Assistant to the Director, the incumbent will be responsible for the following, performing basic customer service receptionist duties; answering and screening telephone calls, emails and assists walk-ins; processing of the Charter College of Education (CCOE) applicants for admission into the following teaching credential programs: Multiple and Single Subject credential programs and the Education Specialist credential programs (Mild/Moderate, Moderate/Severe, Visual Impairment, Physical and Health Disabilities, Early Childhood); complete data entry into the student information systems and databases; creating and maintaining electronic student files; providing credential status reports to the Center for Student Financial Aid for Pell Grants and Teach Grants; coordination of the "Friends of the CCOE" Student Emergency Fund; and participating in the evaluation team, attending and preparation of college-wide events, and performing other duties as required/assigned.

Required Qualifications & Experience: Equivalent to two years of general office experience, which included providing work direction or acting as a lead. The incumbent must demonstrate competence in understanding; interpreting, and communicating procedures, policies, information, and instructions to students and faculty. The incumbent must also have possession of excellent verbal/written communication skills, customer service skills (i.e., people-oriented, patience, flexible, and positive attitude), and computer skills (i.e., created and maintain databases, access student records, etc.). The incumbent must have the ability to learn, interpret independently, and apply University and CCOE policies and procedures and deviations from established policies. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Specific knowledge of the various University and CCOE admission criteria and procedures. Fluency with GET system and Microsoft ACESS, and EXCEL database systems. Previous use of a CRM data management system (ex.: Hobsons Radius).

Closing Date: Review of applications will begin on April 21, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

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