Job description
Nobody cares for your eyes more than Pearle. Our passion for delivering genuine neighborhood
eye care began in 1961 with Dr. Stanley Pearle.
With a career at Pearle Vision, you’ll find yourself learning, growing, and interacting with some of
the most passionate and talented people in the business. At the same time, you’ll be helping people
look and see their best in a friendly neighborhood setting.
GENERAL FUNCTION
The optician creates exceptional value in the lives of our patients by delivering The Pearle Vision
Neighborhood Eye Care Experience. We are always engaging patients by performing the key steps
of our service and selling.
MAJOR DUTIES AND RESPONSIBILITIES
· Conveys a commitment to providing unsurpassed Customer Service by performing the
following Sales and Service Associate Guidelines:
· Greeting the patient and establishing a strong emotional connection, Build lasting
partnerships
· Explaining the Process in a transparent way
· Merchandise Selection
· Utilize services and tools
· Learn Product Knowledge
· Remain current with evolving technology, processes and product knowledge
· Assists the patient in selecting frames and lenses that are best suited for their vision,
lifestyle and budgetary needs. Suggests improvements and recommends solutions to
problems. Assists other retail associates with difficult and complex areas of customer
product needs and prescriptions
· Shows patience and courtesy with indecisive or hard-to-please customers; tracks down
answers to unfamiliar questions or products
· Anticipates problems before they occur; explores underlying reasons for patient problems;
goes beyond symptoms to get at root causes; strives to develop long-term solutions to
problems and ensure patients are satisfied and expectations are exceeded
· At the discretion of leadership, duties will also include: Collecting Measurements,
Performing Adjustments, Filing Insurance, and Dispensing Eyewear
· Strives to achieve Exceptional Results and Lasting Relationships
· Operates the Point of Sale terminal inputting patient and prescription information with
accuracy and attention to detail
· Accurately operates the Point of Sale cashier terminal, when required, collecting proper
payment following company security procedures and retaining proper change for a variety
of transactions, such as credit cards, discounts, insurance and coupons
· Explains to patients expected delivery times based on products and insurances
· Takes pride in the appearance of the store and ensures visual displays are up to date
BASIC QUALIFICATIONS
· High School graduate or equivalent
· Strong customer service skills: communicator, listener and team builder
· Knowledge of current store merchandise
· Strong basic math skills
· Awareness of current fashion trends
· Sales skills
· Familiarity with cash register, computers and calculators
· Embrace new technology and change
PREFERRED QUALIFICATIONS
· Previous optical experience preferred
· Previous customer service and retail experience required
Job Type: Full-time
Job Type: Part-time
Pay: From $13.75 per hour
Benefits:
- Flexible schedule
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Springfield, MO 65804: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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