Ingram Content Group (ICG) is hiring for a Manager, Operations to support our Manufacturing team in Chambersburg, PA. As an Operations Manager, you will manage printing, trimming, case binding, and shipping for assigned Lightning Source (LS) Production departments. The Operations Manager also supervises all associates, directly or indirectly, on the assigned shift.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Shifts (training will begin on day shift, then move to night shift):

• A Shift: Sun-Tues 7am-7pm + every other Saturday 7am-7pm

Required Qualifications:

• College degree or directly related year for year experience
• 3 or more years of management experience
• 1 or more years of manufacturing experience

Preferred Skills:

• Experienced in coaching team members and passionate about employee engagement
• Skilled in problem solving and communication
• Flexible, adaptable, and eager to join a growing and fast paced team!

Key Responsibilities:

• Manage materials and equipment necessary for the daily production and shipping of books to LSI customers, including but not limited to, order routing, material requisitioning, shift staffing, and quality control
• Coordinate with other LS Departments, to resolve customer complaints, rush orders and meet client needs
• Oversee and direct supervisors on assigned shift
• Compose and approve associate evaluations and maintain accurate attendance/time records; recommending disciplinary measures, as needed
• Interview applicants, approve hiring decisions and oversee training
• Ensure that safety and hazardous material guidelines are followed by associates at all times

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader? Numerous opportunities to engage with books and authors
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish