Job description

Job Title: Operations Manager

Department: Operations

Reports To: Director of Operations

FLSA Status: Exempt

SUMMARY: The Operations Manager coordinates all administrative functions, enforces corporate policy, procedures, and operating systems for Operations and Managerial Teams. Creating, maintaining, and nurturing the relationship with our customer(s) will also be critical to this role. The Operations Manager will need to have the foresight to mitigate potential issues that could arise with the customer: planning for staffing at all assigned locations, damages, and safety, and to mentor key management members to best utilize resources at each location. Advise the Director of Operations of concerns and potential issues as well as the suggested solutions. Strategically networks with an urgency around company growth opportunities in their region.

IDEAL CANDIDATE:

The ideal candidate will be able to travel up to 5% - 10% of the time, or as needed with business needs. It is critical for this person to have a strong presence onsite for customer and team member accessibility, in order to proactively implement operational goals throughout departments. This role is best suited for someone who can think outside of the box for creative solutions and is ready for an intense, committed, and exciting experience with constant company growth in mind.

KEY RESPONSIBILITIES:

• Planning and directing staff daily, advising supervisors how to best utilize their staff.
• Developing staff, especially management, by using a supportive and collaborative approach: assigning accountabilities, setting clear objectives, establishing priorities, and monitoring & evaluating results.
• Fostering an environment that promotes commitment to quality and excellence
• Work closely with other functional managers to contribute to the overall success of the Company
• Working knowledge of Scorecard KPI’s to ensure results are on track with Company objectives
• Managing all other logistics and distribution aspects of day-to-day operations at the warehouse level
• Nurturing client relationship through daily interaction and building a team that will produce strong and consistent results.

Essential Functions:

In addition to relevant education and sufficient experience to manage an operational region of the company, this role will require the following skills:

• Operational excellence
• Strong problem solving ability
• Strong mentoring, coaching experience
• Superior management skills
• Ability to influence and engage direct and indirect reports
• Ability to work well with Directors, Operations Managers, line staff, support departments and the client(s) management team
• Ability to prepare and present operational data and reports for senior company officials and client(s)
• High level of computer skills: Excel, Word, Outlook, and Turn Time
• Strong organizational skills
• Ability to handle a dynamic and multi-faceted and demanding environment
• Ability to work well under pressure
• Ability to be adaptable and agile with changing environments Interact and problem solve with Warehouse Customers, Carrier/Truck Driver Customers and the company Call Center team members
• Leads by example, including: training and development of new and existing team members to reach operational performance goals and expectations
• An open attitude with the ability to work varying schedules, including potential nights weekends or whatever is going to support company success.
• Maintains a level of engagement and awareness of operations, even during offsite hours
• Maintains a hands-on and highly engaged approach with team members and customers
• Responsible for reviewing, ensuring accuracy, and approving weekly Payroll items by assigned deadlines
• Maintains a strong knowledge of UC service offerings, and consistently looks for new ways to expand business services among our current and future customers
• Takes ownership and responsibility on planning and executing UC business projects and initiatives as they arise
• Attends or facilitates meetings, including safety, customer, and team meetings on a regular and consistent basis

This job description is intended to describe the general nature and level of work performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or change the duties of the position at any time with or without notice.

QUALIFICATIONS:

• Must be at least 18 years old
• Strives for maximum customer service levels.
• Ability lead and work with others within a cohesive team
• Exceptional communicator internally and with our customers
• Ability to obtain and maintain a valid pallet jack certification.
• Bilingual in Spanish is a plus

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred
• Proficient in Microsoft Office, i.e., Outlook, Word, Excel, and PowerPoint
• Minimum of 3 years’ experience in a warehouse environment
• Strong knowledge of OSHA and warehouse safety procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for long periods of time
• Ability to lift up to 75 pounds
• Ability to continuously bend, pull, and walk
• Ability to get on and off the electric pallet and/or forklift, as needed
• Ability to manage stress so it’s not outwardly displayed or projected on the team
• Ability to work in a loud, fast-paced environment with close proximity to other people
• Ability to work in cold and/or dry environment, or any combination of both throughout the shift
• Ability to effectively manage multiple operations at one time, with varying roles, responsibilities, and duties

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Loud, sometimes cold, hot warehouse environment.

OTHER

• Work hours/Shifts: TBD by Director, and heavily determined by business and customer needs.
• Programs & Equipment used: Forklift, pallet jack, cherry picker, box cutter, wrap rolls, tape, UC proprietary software, and Microsoft Suite
• Long hours, weekends, and or consecutive workdays, as required by business needs

COMPANY SUMMARY

3PL Front Line Solutions Universal Chain is an industry leader in third-party logistics, innovator in supply chain solutions and authority on operational services and software solutions.

With more than 35 years of partnering with clients ranging from thriving small businesses to Fortune 100 and 500 companies, our dedicated teams of career professionals embody an unwavering commitment to quality that has helped us build a solid reputation for dependable & superior services. We pride ourselves on delivering structure, accountability and standardization, all of which is designed to save our clients time and money.

Our Core Values pave the way for success with Integrity, Respect for People, Quality, and Safety being at the forefront of everything we do. At Universal Chain, we consistently leverage our success in the warehouse and transportation industry to bring additional value to our clients by offering competitive pricing and unmatched service that carries over to our passion for innovation.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Ashland, VA 23005: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.