Job description

Job Title/Position: Operations Manager

Reports To: Director of Operations

Location: Prairie du Chien, WI

About the Company:

AssuranceSD is a mission-driven organization providing administrative services that enable individuals to take ownership over their personal care services, ensuring that they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities through enabling individuals to elect and manage their own care programs, including how, when, where and who delivers these services. This helps care recipients retain their dignity during what are often challenging times and ensures they receive the most appropriate services for their specific situation. Through facilitating self-directed home and community-based services, AssuranceSD improves the standard of home care available to aging seniors as well as individuals with special needs.

General Responsibilities:

We are looking for a hardworking and reliable Operations Manager to manage the overall operations of LKiChoice, a growing Fiscal/Employer Agent (F/EA) or financial management services (FMS) provider. This roll will be responsible for the effective and successful management of labor, productivity, quality control and growth for our FMS business.

Essential Duties and Responsibilities:

• Recruit, select, train, assign, schedule, coach, counsel, and discipline teammates (TMs)
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality, and customer-service standards
• Forecast requirements; help prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor and other budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all dept. managers and supervisors, with review/approval responsibility for all ops. TMs
• Run a safe, injury/accident-free workplace
• Manage relationships with key operations vendors, partners and funding sources
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Director of Operations and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Knowledge in FEA

Who You Are:

· Proven experience as operations leader, leading medium to large teams

• Ability to effectively use computer software including Microsoft Outlook, Word, Excel and HR software
• Excellent organizational and time-management skills
• Act as a reliable and supportive team member, including ability to manage conflict
• Excellent communications and interpersonal skills
• Data-driven mindset and critical thinking skills
• Growth-focused leader
• Experience with developing and operating to budgets

AssuranceSD Benefit Package Includes:

• Competitive Pay
• Health Insurance with Company Contributions
• HSA
• Holiday Pay
• Paid time off
• Dental insurance
• Vision insurance
• 401(k) with Company match
• Life insurance
• Long- and Short-Term Disability insurance
• Parental leave
• FMLA

Equal Employer Opportunity Statement

We are an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

We are committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a AssuranceSD teammates. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Disclaimer:

This job description indicates the general work necessary to adequately execute core job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of teammates assigned to this job.

Job Type: Full-time

Pay: $100,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Prairie du Chien, WI 53821: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.