Job description
Date Posted:
2022-08-09-07:00
Country:
United States of America
Location:
CAIAO: Carrier-Home Iowa Remote Location, Remote City, IA, 06032 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.
Responsibilities:
- Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.
- Reviews escalated issues that will impact the business and provide recommendations for solutions.
- Possesses strong technical/product knowledge.
- Manages more experienced teams according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains a good relationship with key customers.
- Responds to complaints of high-profile customers, carries out the customer satisfaction investigation and establishes the appropriate improvement plan.
- Coaches team members to ensure operational achievements are met.
- Maintains training and audit/assessment programs to ensure implementation and effectiveness of internal controls.
Carrier is An Equal
Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.
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