Job description

Job Description

Ad Energy has been in operation since 2009. We provide premium solar and other renewable energy products and exceptional customer service to homeowners and businesses throughout New Jersey and Eastern Pennsylvania. We have grown to become one of the largest solar installers in New Jersey with one of the best reputations. We strive for excellence in all we do and seek to hire like-minded individuals.

Ad Energy is looking for a valued member of our renewable energy team. The Operations & Customer Support Specialist will act as the main link between the operations team and our customers to ensure they have the best solar experience possible. This exciting role provides a huge opportunity to learn about the solar industry and to grow within the company.

Qualifications

• Associate degree (preferred, not required)
• Exemplary communication skills and phone etiquette.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office & Google Workspace.
• Ability to maintain a positive, empathetic, and professional attitude toward customers.
• Ability to balance competing priorities and attention to detail.
• Experience with CRM systems is a plus.
• Familiarity with the solar industry is a plus.
• Experience working with customer support is a plus.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Follow up with partners and customers to ensure technical issues are resolved.
• Troubleshooting common issues with a product or service.
• Organize Customer Cases within Salesforce CRM.
• Gather customer feedback and share it with our Sales and Operations teams.
• Processing service requests and Customer cases.
• Ensure customer satisfaction and provide professional customer support.
• Monitor customer complaints on social media and reach out to provide assistance.
• Keeping records of customer interactions, transactions, comments, and complaints.

Pay

• Commensurate with experience

Work Location

• West Berlin office; hybrid work-from-home possible

Qualify for full benefits and 401k after 90 days of employment.

Ad Energy does not discriminate against any employee because of their sex, sexual orientation, gender identity, gender expression, race, religion, color, age, disability, or national origin.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in West Berlin, NJ 08091

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