Job description

Why Facialworks?

Facialworks is revitalizing the way people experience skincare. Opened in 2014, Facialworks is one of Orange County's most successful beauty businesses with 4 locations and more growth in the works.

We’re expanding our operations teams in Huntington Beach, Newport Beach, Irvine Spectrum, and Dana Point.

If you are passionate about skincare and want to grow with a company that is redefining what the typical spa can be, please read on.

Job Summary:

We are looking for a highly motivated Operations Assistant to join our team in the fast-paced skincare industry. As an Operations Assistant, you will play a critical role in ensuring that our retail operations run smoothly and efficiently. You will be responsible for shipping and packing duties, managing inventory, and providing exceptional customer service within our spa locations. In addition, you will be involved in HR duties such as recruiting, hiring, and administrative tasks as needed.

Key Responsibilities:

Operations:

• Handle shipping and packing of products in a timely and efficient manner, ensuring that all orders are accurately fulfilled and delivered to customers on time.
• Assist in the day-to-day operations of the retail environment, including inventory management, visual merchandising, and providing exceptional customer service in our spa locations.
• Collaborate with the Director of Operations to ensure compliance with company policies and procedures.
• Manage and coordinate schedules and appointments, ensuring that all necessary resources are available and that deadlines are met.
• Provide exceptional customer service for online inquiries and orders

HR

• Provide support in recruiting, screening, and interviewing candidates for open positions, and assist in the onboarding process of new hires.
• Maintain employee records, including but not limited to performance reviews, payroll, and attendance.
• Conduct orientation and training sessions for new hires to ensure that they understand company policies and procedures.
• Support administrative tasks such as filing, data entry, and document preparation.
• Assist with the preparation of reports and presentations as needed.

Other duties as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Operations, HR, or related field preferred.
• At least 2 years of experience in a retail environment, preferably in operations or management.
• Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficient in MS Office Suite, particularly Excel, Word, and PowerPoint.
• Familiarity with HR practices, policies, and procedures.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Passion for the skincare industry and providing exceptional customer service.

If you are looking for an exciting opportunity to join a dynamic team in the skincare industry, we encourage you to apply for this position. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development within the company. As an Operations Assistant, you will play a critical role in the success of our operations and be an integral part of our team. Apply today to become a part of the Facialworks team!

Job Type: Full-time

Pay: $16.50 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Irvine, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work on Saturdays? Y or N
• Are you able to work on Sundays? Y or N

Experience:

• Microsoft Excel: 1 year (Preferred)
• Operations management: 1 year (Preferred)
• Business management: 1 year (Preferred)
• Human resources: 1 year (Preferred)

Work Location: In person

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