Job Summary

Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI)) and Customer Managed Inventory (CMI) and automated customer vending systems to achieve operational excellence while developing, training, and enhancing the capabilities of Border States resources.

Responsibilities

Essential Functions

• Coordinates the implementation and maintenance of customer specific technology integration tools and processes, effectively communicating requirements and needs with customers, third party vendors, and Border States technology stakeholders.
• Coordinates the implementation of VMI/CMI integration tools and processes, effectively communicating requirements and needs with numerous customer and Border States technology stakeholders.
• Coordinates the tracking of all vending equipment including ordering, depreciation, security, scheduling software and hardware updates, licensing renewals and updating asset tracking information.
• Supports regional and branch staff, along with customer needs related to vending machine software and hardware issues, concerns, and mechanical performance.
• Designs, develops, and supports database and documentation files such as engineering and technical records, customer parts database by SKU including technical reference information (guides, specifications, and standards), product and vendor files, technical reference library, and customer information file.
• Supports the customer proposal process including understanding the business process needs, effectively communicating solutions, creating the value proposition, developing the business plan, finalizing the proposal/contract, and/or providing demo to the customer.
• Ensures there is effective communication, documentation and follow through for all impacted stakeholders at the regional, branch and customer levels.

Non-essential Functions

• Supports the customer proposal process including understanding the business process needs, effectively communicating solutions, creating the value proposition, developing the business plan, finalizing the proposal/contract, and/or providing demo to the customer.
• Assists in supporting the company’s Vendor Managed Inventory / Customer Managed Inventory application, deployment, and personnel
• Performs other duties as assigned by supervisor or designate.
  

Qualifications

• Four-year business, technology or related degree or the equivalent in work experience.
• Competence in understanding electrical systems.
• Two years of prior operations, sales or customer service experience is preferred.
• Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Email, Internet, and SAP software preferred.

Skills and Abilities

• Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details
• Excellent interpersonal, written and verbal communication and reading skills
• Ability to effectively plan, prioritize and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Ability to trouble-shoot and problem solve various situations
• Ability to adapt to changing circumstances, using innovative solutions to solve problems
• Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Continuously
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Frequently
• Kneeling (bending legs at knee to come to rest on knee(s)) - Frequently
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.