Position: Online Customer Service Advisor
Salary: £19,656
Location: Stafford/remote
Shift Pattern: Thursday-Monday 37.5 hours

Thursday 9 to 5:30

Friday 9 to 5:30

Saturday 8 to 4.30

Sunday 9 to 5:30

Monday 9 to 5:30

Working from home Saturday and Sunday

The Role:

We are looking for a customer service representative in our USA Customer Service Team that also provides support for our UK Members on Social Media. You’ll join our small friendly team at our Stafford HQ that focusses on providing the very best support for our USA members. You will be responding to member queries that come through via our online support ticket function. As our Customer Service Advisor you will have the ability to be creative with your responses and making a real difference to the experience our members have when reaching out to us. Being part of this small yet varied team will also mean you potentially have the chance to speak to our members through other platforms the team covers including social media.

About Us:

TopCashback is the World’s most generous cashback company. Having been established in the UK in 2005, we are now the UK market leaders in cashback and still growing rapidly. TopCashback has previously featured as one of the fastest growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has been awarded Cashback Site of the year 2016, 2017, 2019 and 2020.

Our worldwide membership is well in excess of 20 million and growing. TopCashback is an ethical company and lives by the motto “do as you would be done by”. We extend this way of operating to all of our members, merchants and partners as one of our core values.

Key responsibilities:

• Be an ambassador for the company by responding to customer support queries and interacting with customers through our support ticket system
• Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs.
• Delivering levels of customer service that go above and beyond at all times and ensuring the member is central to all responses and decision making
• Troubleshooting and identifying issues that arise while also spotting any recurring issues and trends
• Working closely as part of our team to deliver the very best customer service for our members

Key Skills

• Professional and hard working while being a great team player
• Clear and concise written communication skills
• A tone of voice that is adaptable
• Good problem solving and analytical skills
• Well organised with the ability to maintain quality while keeping to agreed KPIs
• Self motivated and able to work under their own initiative
• Adaptable in order to work in a fast, evolving and sometimes challenging environment to meet targets while also providing the best customer support

  At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.
  With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.