Job description

Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.
Job Description
Essential Job functions:
Manages the fiscal resources of the department in a manner that is financially responsible and consistent with the overall goals of the organization by:

• Preparing timely budgets consistent with the financial plan.
• Efficiently managing resources: labor, services, supplies, materials, communication/data, and space.
• Identifying opportunities to improve performance e.g. LOS, utilization of resources (overtime, supplies), variances.
• Analyzing work processing and removing inefficiencies. Reduces re-work and wasted materials/resources.
• Involving staff in cost containment.

Demonstrates visibility and builds trust among team members; seeks opportunities to reward and recognize staff; fosters strong team cohesiveness within own area of responsibility by:

• Creating an environment that yields efficient and effective work processes.
• Clearly defining roles and relationships within the team; cultivating strong working relationships among its members.
• Providing direct feedback to others; responds to staff issues quickly and directly.
• Empowering staff to share in decisions that affect their practice; recognizes the value of their contributions.
• Keeping projects on track; working with team to eliminate or minimize barriers. Addresses obstacles as they arise; coaches to minimize impact.

Manages and develops human resources consistent with organizational values, guidelines, regulatory agencies, established contracts and legal requirements by:

• Ensuring that staff qualifications are consistent with job responsibilities; job descriptions reflect accurately performance expectations and requirements
• Following Human Resources Guidelines for hiring, managing performance, and participation in workplace activities and services
• Exercising discretion and astuteness during the interview and hiring process
• Evaluating performance and competency to perform job duties within prescribed timeframes
• Participating in the development and orientation of direct reports, managers and staff
• Providing regular and constructive feedback. Offers negative feedback privately; respects confidentiality at all levels.

Promotes the use of information technology.

• Demonstrating an understanding of relevant applications used in area of responsibility
• Examining work processes to identify what can be more effective through technology
• Using technology to increase productivity
• Ensuring personal and staff proficiency in use of technology; keeping skills up to date

Evaluates departmental needs to assure established quality patient services and makes recommendations to the Director. Participates in Quality Assessment & Improvement activities by gathering data and reporting events as reflected in the annual evaluation.
Plans, conducts, and distributes minutes of monthly staff meetings with Office Supervisors. Effectively communicates organizational and departmental initiatives and directives
Develops, revises and reviews departmental policies, guidelines and standards. Communicates policies, procedures and guidelines to staff and serves as a liaison between staff and the medical team. Monitors and ensures compliance with all of the above.
Measures staff competencies in a timely manner with appropriate documentation. Works collaboratively with and utilizes resources within Nursing Education.
Maintains effective & appropriate staffing by monitoring employee turnover, overtime & absenteeism.
Plans for and works collaboratively with the Department Chair and Pod liaison on new services and programs. E.g. Access, Productivity, TAT of Dictation, Customer Service Results. Utilizes and manages dashboards and makes changes to operations in support of service, quality, access and financial goals. Works collaboratively with Department Chair and Pod liaison to review monthly P&Ls and variances.
Acts as liaison and fosters communication between office staff, other departments, managers, senior administration, and physician, to ensure timely and effective flow of information and resolution of concerns and complaints.
Oversee the planning of Department and Pod liaison meetings; work collaboratively with the department chair on meeting agenda.
Work collaboratively with Physician Acquisition ad Business Development administrator to coordinate and oversee on boarding of physicians and physician practices, including all business office, IT and practice management aspects. Oversee staff on boarding process including HR aspects, training and development.
Provide ongoing support and mentorship for Office Supervisors and Clinical Coordinators.
General Job functions:

• Other job duties as required.

Physical Job Requirements:

• Pushing and Pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking)

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens
• Contact with patients or patient specimens is possible
• Unplanned or unexpected exposure

Environmental Risks:

• Chemicals, Chemotherapy and Fumes
• Allergens: dust, mold and/or pollen
• Magnetic fields
• Sharps
• Latex
• Combative Patients / Visitors

Education, Certification, Computer and Training Requirements:

• Associates degree required. Bachelor’s degree preferred.
• 5-8 years experience required. 8+ preferred.
• Current State RN or LPN license required.
• Ability to communicate in English, both orally and in writing required.
• Strong interpersonal and communication skills required.
• Ability to lead and manage a department (team) required.
• Ability to use problem solving, critical thinking and priority setting skills required.
• Ability to perform diversified duties with time limitations with a high degree of accuracy required.
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail).
• Standard Office Technology in a Window based environment
• Experience using Electronic Health Record preferred.

Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.
Here at Summit Health, our total rewards include, but are not limited to:

• We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.

• Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.

• Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.

• Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.

• Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.

• Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.

• Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.

• Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.

• Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.

• Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.

Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams
or file a complaint at https://www.ftccomplaintassistant.gov/
.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Work Location: One location

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