Job description

Guardian Angel Home Health
Job Description Office Assistant - Cortez CO.

Purpose/Description:

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Assist departments with reviewing, processing, and scanning various time sensitive documents profeciently. Assist with various tasks as needed.
Education and Experience: High school diploma or equivalent.

• On-the-job training.
• Experience in office environment preferred
• Efficient in keeping up with work demands - knowledge in data processing or computers
• High attention to detail
• Problem solving ability
• Excellent organization and time management
• Excellent communication skills both written and verbal

Knowledge Clerical - Knowledge of administrative and clerical procedures and systems such as word processing , managing files and records, transcription, designing forms, and other office procedures and terminology.Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Computers and ElectronicsKnowledge of computer software, including applications and programming.Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Using mathematics to solve problems. Monitoring - Monitoring/Assessing performance of your own actions, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the buisness.

Audience :

• Work Flexibility Able to rapidly shift from one task to the next, setting priorities based on client, agency and staff needs.
• Teamwork Working and communicating within a team framework.

Social Skills:

• Coordination Adjusting actions in relation to others' actions.
• Instructing Teaching others how to do something.
• Negotiation Bringing others together and trying to reconcile differences.
• Persuasion Persuading others to change their minds or behavior.
• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills:

• Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills:

• Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Operation and Control Controlling operations of equipment or systems.
• Operations Analysis Analyzing needs and product requirements to create a design.
• Technology Design Generating or adapting equipment and technology to serve user needs.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.

Systems Skills:

• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills:

• Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management Managing one's own time and the time of others.

Desktop Computer Skills:

• Spreadsheets Using a computer application to enter, manipulate, and format text and data.
• Internet Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing Using a computer application to type text, insert pictures, format, edit, print , save, and retrieve word processing documents
• Databases Using a computer application to manage information, including retrieving specific records to communicate the information.

Hours and Days of Work:

• This position will require the candidate to be availabe to work during office hours. The office is open Monday thru Friday 8:30am to 5:00pm. You will be expected to be here during your assigned working time in order to complete your assigned tasks in a timely and efficient manner.

Body Positioning:

• Requires repetitive movement
• Requires sitting
• Requires the ability to move about the office

Communication:

• Requires telephone conversations
• Requires use of electronic mail
• Requires writing letters and memos
• Requires face-to-face discussions with multiple individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)

Competition:

• Requires competition or awareness of competitive pressures

Conflict:

• Requires dealing with unpleasant, angry, or discourteous people
• Includes conflict situations
• Ability to handle stressful situations

Impact of Decisions:

• Requires making decisions that affect other people, and/or the image and reputation of the company.
• Opportunity to make decisions without supervision
• Requires making decisions that impact the results of co-workers, clients or the company

Level of Challenge:

• Ability to determine tasks, priorities, and goals
• Requires being exact or highly accurate
• Requires repeating the same physical activities or mental activities over and over

Pace and Scheduling:

• Requires meeting strict deadlines

Personal Interaction:

• Requires work with others in a group or team
• Requires work with external customers or the public

Work Setting:

• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Tasks:

• Operate telephone to answer, screen, or forward calls, providing information and taking messages.
• Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to the specific destination.
• Maintain and update calendar as appropriate.
• Hear and resolve complaints from customers, or the public, and report to the appropriate office staff.
• Perform administrative support tasks such as: typing documents, reports and correspondence.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Perform work in a timely and efficient manner in order to ensure the office is running smoothly.
• Answer questions, relay information, provide assistance in situations needing response/resolution.
• Take detailed messages.
• Operate office equipment such as phones, fax machine, and copier.
• Handling incoming and outgoing mail.
• Ensure confidentiality of patient and employee information.
• Assemble client packets to include open packets
• Ensure copy and fax machines have necessary paper and toner.
• Faxing, scanning, and copying of documents.
• Retrieve information when requested.
• Monitoring and logging incoming and outgoing faxes.
• Keep work area clean and tidy in order to give a positive impression of the company to anyone who walks in the door.
• Perform duties such as taking care of plants; maintain safe and clean office and reception area.
• Filing.
• Other duties and responsibilities as assigned by supervisor.
• Logs intake of patient referrals and forwards to intake coordinator.
• Maintain safe and professional working and treatment environment in the agency.
• Mitigate, remove, and/or resolve any potential risks, hazards and nuisances
• Reports directly to the Administrator.

Tools and Technology:

• Desktop computers
• Multi-Line Phones
• Scanners
• Data input scanner
• General Office Equipment
• Fax Machine
• Metered Mailer
• Other general office equipment
• Email Software
• Microsoft Outlook
• Ability
• Excel Word
• Axxess

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All Guardian Angel employees are fully vaccinated against Covid-19

Application Question(s):

• Have you had the Covid 19 vaccination?

Education:

• High school or equivalent (Required)

Experience:

• Office or related: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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