Job description

We are seeking an enthusiastic and detail-oriented professional to join our team as a Dispatcher/Office Assistant. A qualified candidate must have the ability to multitask, be highly organized and work in a fast-paced environment while handling a high volume of administrative duties. The ideal candidate is tech savvy, dependable, hard-working, customer service driven and team-orientated.

Essential Duties and Responsibilities:

· Answers phones, inputs customer information, dispatches calls to plumbing technicians and communicates with customers to determine their needs.

· Schedules and notifies service technicians of daily assignments.

· Manage on-call schedule and communicates with technicians.

· Carrying out administrative duties; responding to emails, paperwork, invoicing, collecting credit card payments, scanning, filing, etc.

· Organize files.

· Ability to handle confidential information.

· Marketing: Assist with company social media presence.

· Follow organizational procedures and processes.

· Other assigned duties as directed by management.

Requirements:

· M-F with a start time of 7:30am.

· Requires a high school diploma. Additional education a plus.

· 1+ years’ proven Office Administrative experience.

· Professional and courteous telephone manner.

· Extremely organized, detail-oriented and the ability to multi-task and manage time effectively.

· Strong interpersonal skills and communication skills both verbal and written.

· Proficient with computers: Skilled in Microsoft Office Suite and Adobe.

· Self-starter with the ability to work independently with a high degree of accuracy.

· Team player with the ability to work well with others.

· Ability to work with a sense of urgency and prioritization under pressure.

· Proficient typing skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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