Office Administrative Associate B
Full Time
Philadelphia, PA 19130
Posted
Job description
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
The Office Administrative Associate is responsible for the general administrative support of the College’s Learning Lab department. This position serves as the primary point of contact for students and visitors of the Learning Lab. This position demonstrates excellent customer service in responding to general questions and inquiries related to Learning Lab services, and collaborates with a variety of campus offices and departments.
Specific Responsibilities
- Provides administrative support to the Department Head (DH) of the Learning Lab and serves as the primary point of contact for students and visitors of the Learning Lab.
- Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
Demonstrates excellent customer service in responding to general questions and inquiries related to Learning Lab services.
Works collaboratively with other areas providing support services within the Library and Learning Commons and at the College.
- Utilize various electronic record keeping and database platforms employed at the College; Argos, Kronos, Starfish, WCONLINE, and Banner. Performing tasks including data entry and processing, as well as reporting on data.
- Extracts data and prepares reports utilizing Word and Excel.
- Assists the Department Head with the planning, scheduling, and coordination of the departmental training sessions and meetings.
- Distributes hiring packets to prospective peer tutors, getting appropriate approvals from the DH, and submits the appropriate forms to Human Resources.
- Under the supervision of the Department Head, maintains the schedules for all student receptionists, peer tutors, and faculty (FT and PT) work assignments throughout the semesters and summer sessions.
- Performs general office procedures and processing of weekly attendance for the PT faculty, peer tutors, and student workers.
- Contacts students, notifying them of any possible changes to their tutoring appointments.
- Responds promptly and professionally to telephone messages and emails from students, faculty, and staff.
- Assists with the scheduling of classrooms.
- Maintains the proper supplies required for the various daily operations in the LLAB and SACC, copier, and lockers are kept in order.
- Other duties as assigned.
Minimum Qualifications
- High School Diploma or its equivalent (GED) required.
- Six (6) years of clerical and administrative experience in a fast-paced, professional and customer-oriented environment required.
- Demonstrated proficiency with Microsoft Word, Excel, and Outlook required.
- Demonstrated excellence in customer service and professionalism with internal and external stakeholders (e.g. students, faculty and staff) in person and via telephone and internet required.
- Excellent interpersonal, written and oral communication skills required.
- Ability to extract and prepare data for reporting required.
- Strong critical thinking and problem solving abilities required.
- Detail oriented and strong attention to detail required.
- Demonstrated ability to perform multiple tasks with changing priorities required.
- Strong organizational and time management skills required.
- Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of college faculty, staff and students of varying social economic, cultural, ideological and ethnic backgrounds required.
Preferred Qualifications
- Previous clerical and administrative experience in higher education preferred.
- Previous experience with Banner preferred.
Work Location
Main Campus
Benefits
“Success Starts Here” is our message to the Philadelphia community – and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Our benefits include:
- 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
- College-paid life and disability insurance
- College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
- College operates on a 4-day work week during the summer months (off on Fridays)
- Most employees work from home one day each week
- Tuition remission (for classes at the College)
- Forgivable tuition loan (for classes at any accredited academic institution)
- 403(b) retirement plan with 10% College contribution
- Health care and dependent care flexible spending accounts
- Paid vacation plus holiday and personal time off
Special Instructions to Applicants
Testing for this position:
MS Excel
MS Word
THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK
MS Excel
MS Word
THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK
- Interested persons should complete an online application
- Cover letter of interest and CV/resume REQUIRED.
- Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
- Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.
Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary Grade or Rank
5
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