Job description
HG STAFFING HAS AN IMMEDIATE OPENING FOR A Network Support Center (NSC) Tech ON SECOND SHIFT
- 2nd shift 2:30 p.m. - 11:00 p.m. ($14.00/hr)
HG Staffing is seeking individuals experienced in customer service, computer, and/or troubleshooting skills to work in Ben Lomand’s 24/7 Call Center. Work schedule includes every other weekend off and holiday rotation schedule.
Dependability and flexibility are a must.
Essential Job Functions and Requirements:
1. Handles a variety of customer calls and offers support for all products and services available.
2. Provides technical support over the phone, gathers relevant customer information, and establishes customer relations through offering support for Broadband, video, voice, and security services. Responsible for assisting customers with diagnosing software and hardware problems. Will provide information regarding issues affecting speed and connectivity to broadband services. Assists customers in resolving basic issues with their Web browser or email accounts.
3. Perform data entry to build accurate customer service history.
Education and Experience
High school diploma or equivalent. Customer service and computer skills are a must. A+, Network + and/or Security + Certifications are beneficial but not required.
Must apply in person OR ONLINE at www.hgstaffing.com with résumé and job references at:
HG Staffing
477D North Chancery Street
McMinnville, TN 37110
Call (931) 474-1300 to schedule a time.
Pre-employment drug testing and background check required prior to employment. EOE.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person
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