Job description

POSITION TITLE: Night Manager

REPORTS TO: Director of Operations

POSITION SUMMARY:

Night Manager will represent the Management during the night. The Night Manager would also assist the General Manager in all aspects of the department including but not limited to operations and staffing in accordance with hotel policies and procedures.

The Night Manager provides leadership and support to all members of the Front Office/ Valet/ Houseman and enforces the Hotels Standards of Excellence in all areas supervised.

NIGHT MANAGER DUTIES AND RESPONSIBILITIES:

Manage and monitor activities of all employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Maintain a professional and high quality service oriented environment at all times.

Act as manager on duty for the hotel in the absence of the General Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Maximizing profits by ensuring the highest occupancies at night time for maximum yield.

Manage the night shift ensuring all employees perform the tasks assigned to them.

Ensure that the public areas are kept clean and tidy.

Financial responsibilities consist of managing people in order to maximize the effectiveness of staff and develop their potential.

Ensuring that the necessary safety and security procedures are adhered.

Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed.

Oversee preparation of daily summary reports.

Be aware and able to enforce all fire-life-safety procedures.

Remain current in all updates with regards to new procedures and training.

Handle situations of any suspicious activities and/or hazardous conditions.

Responsible for ordering, Inventory and replenishing the marketplace.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift

Experience:

• Night Manager: 3 years (Preferred)

Work Location: Multiple Locations

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