Job description

*****In order to be considered, please stop by and fill out a paper application at our front desk. You will not be considered if you do not fill out a paper application *****

*****Open availability is a requirement in order to be considered for these positions.*****

***** Please do not call the hotel as this ties up our phone lines and time assisting guests.*****

What will I be doing?

The Front Desk Agent acts as the face of the hotel and represents the hotel to the guest throughout all stages of the guest's stay. They provide the guests with the first impression of a hotel as well as the final goodbye upon departure. Front Desk Agent’s have responsibilities that range from checking the guests in/out, reporting any problems/needs to maintenance, making reservations and collecting payment. Night auditors are responsible for performing tasks associated with all other front desk shifts.

Responsibilities and Duties

Responsibilities:

• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations procedures. Takes same day reservations and future reservations.
• Processes guest check-in and check-outs.
• Reads and writes any information in the daily log. Is aware of daily activities taking place in the hotel.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Runs our night audit process.

Must be available to work weekends and holidays.

What are we looking for?

GROOMING

All team members must maintain a neat, clean and well-groomed appearance as specified in specific hotel standards. Provided uniforms must be worn for each shift.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow and enforce standards and policies.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What benefits will I receive?

• Your benefits will include a competitive starting wage. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family.

Job Type: Part-time

Salary: $10.00 - $10.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Ponca City, OK 74601: Reliably commute or planning to relocate before starting work (Required)

Job Types: Full-time, Part-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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