Job description

LOTTE HOTEL GUAM is hiring passionate and talented hospitality professionals to join our team. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work. We are looking for hospitality professionals who are excited to be part of establishing the best hotel in the heart of Guam. We invite you to join us today.

ESSENTIAL FUNCTIONS OF THE NIGHT AUDITOR INCLUDE BUT ARE NOT LIMITED TO:

Greets guests upon arrival,

Performs check-ins,

Provides guest with any information needed while ensuring customer satisfaction.

Books and processes lodging and activity reservations accurately.

Provides information to guests regarding property policies, property activities, and the surrounding area.

Assists with planning activities, answers question and provides accurate, helpful information.

Responds to and resolves guest inquires, complaints, and concerns.

Answers and directs all incoming calls, schedules and performs wake up calls.

Accurately posts room charges and checks out departing guests.

Prepares daily reports.

Accurately processes guest payments for lodging, services, rentals, licenses, miscellaneous items, etc.

Ensures guest security by properly handling guest information and keys.

Ensures the Front Desk and surrounding area stays clean and organized,

Properly handles lost and found items.

Responsible for front desk from 11 pm to 7 am when working as the relief night auditor.

Respond to guest noise complaints and emergency issues and report incidents to the Manager on Duty or Park Dispatch as necessary.

Perform Night Audit duties and complete check list; run Night Audit report in the LHG system and accurately settle credit card batches.

Schedule & check wake-up calls and manually wake guests up in event of power outage.

Knows and follows all company, Environmental, Health, and Safety Management Programs.

Works extra shifts and hours as required.

Assists in other departments as needed.

Other duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overnight shift
• Weekend availability

COVID-19 considerations:
All customers are given the option to wear a mask based on the latest government guidelines, common surfaces are regularly sanitized.

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

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