WHO YOU ARE

You are an independent, self-motivated person who likes to work overnight! You bring energy and enthusiasm as you lead our overnight services. You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upper upscale environment.

WHAT YOU DO

You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, managing transportation providers and holding conversations are all part of your day to day. You are responsible for starting each new day at the hotel and you assist accounting with organizing financial reports and documents.

$20.00/hr Part-time weekends

ESSENTIAL FUNCTIONS

1. I contribute to the overall success of our hotel
2. I proudly promote our hotel
3. I help my team
4. I act, dress, and communicate professionally
5. I create a clean, safe, and problem-free hotel
6. I am an expert
7. I show respect for my team and our Guests
8. I know our Guests
9. I know and share information about our hotel and community
10. I find ways to personalize the experience and delight our Guests
11. I always greet Guests before they greet me
12. I build loyalty and express that I am genuinely pleased Guests are here
13. I respond positively to Guest requests
14. I act immediately to resolve Guest problems
15. I recognize and show respect for our Marriott Rewards members

JOB DUTIES

• Reconcile and complete all daily front desk agents work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Answer calls incoming to hotel and hotel guests.
• Assist guests with calls and messages.

JOB QUALIFICATIONS

• High School Diploma or Equivalent
• 2+ years' experience as a Hotel Guest Service Agent preferred
• Some financial experience preferred

Physical Requirements

• Ability to stand for long periods of time, walk frequently, lift up to 50 pounds

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.