A Front Desk Night Auditor is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Previous Night Audit experience a bonus, OnQ experience preferred. Overnight (10pm - 6am) front desk shift tasked with remaining arrivals, daily night audit reports and tasks to perform. Computer savvy; uploading of daily reports and sending reports to management. Night audit works alongside an overnight security associate. As part of the Marriott family there are travel benefits for associates.

What will it be like to work for this Marriott Worldwide Brand?

The Aloft exists to provide the touches, familiarity and comforts of home so that travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Aloft is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Marriott Bonvoy. Aloft is one of Marriotts Worldiwde's ten market-leading brands. If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Aloft by Marriott.

Responsibilities:

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
• Receive, input, retrieve and relay messages to guests, as needed

Requirements:

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Signing bonus
• Tips

Experience a bold new way to stay at Aloft Denver North Westminster. Fueled by technology and open, social spaces, we’re a business-friendly, family friendly and pet-friendly hotel that moves to your beat. Check out the scene from our hotel's central location inside Westminster's Orchard Town Center and moments from downtown Denver. The Aloft Hotel is in close proximity to Top Golf, Amazon Fulfillment Center, St. Anthony's Hospital, Children's Hospital, Maxar Technologies, Tri-State G & T, Google, AVAYA, Orchard Town Center, Cabela's and Denver Premium Outlet Mall. Located right off of I-25, we offer easy access to Thornton, Broomfield, Erie, Estes Park, Longmont and Boulder, as well as Denver and its many stadiums, including Coors Field, Ball Arena, Red Rocks and Dicks Sporting Goods Stadium. Stay on track with a breakfast pot or grab-and-go meal at Refuel, where fresh, fast and flavorful captures our regional tastes. Take a dip in the outdoor pool or get in a workout in the 24/7 Recharge gym.

Pay: Starting at $18 / hour

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training

Job types: Full-time, Part-time

Education: No education required

Work location: On-site