Job Summary:

Operates automatic embroidery machines with multiple sewing heads or needles controlled by a PC and computer software program to produce decorative patches, monogrammed articles and NCTRF certified regulation name tapes.

Duties and Responsibilities:

• Responsible for the efficient operation and functioning of the Embroidery Shop.
• Receives and reviews written orders from Customers and store employees. Reads work order to determine type and location of embroidery.
• Produces cost estimates for customers using PC and automated computer software program.
• Maintains accurate records/logs of all incoming orders and embroidery services provided.
• Will actively become familiar with machine and system functional capabilities.
• Electronically produces embroidery designs for customers. Utilizing a PC and specialized computer software program, will create/develop images and designs. Loads data from software onto a floppy disk, then inserts disk into embroidery machine as per machine and software system requirements.
• Utilizes "digitizing" software. May be required to scan and digitize images provided by customers to support customized embroidery orders.
• Operates automatic embroidery machines with multiple sewing heads or needles controlled by a PC and computer software program.
• Places fabric/garment on manufacturer's hoops. Loads hoop into machine, matching loop and machine notches for correct alignment. Operates dials and buttons on automated embroidery machine to select thread color, speed, depth, rotation and movement of needle. Draws thread through machine guides and bobbin. Adjusts settings and begins automated embroidery process. Guides fabric under needle by hand or turns under mechanical feed bed to guide material, following computer designed pattern.
• Monitors machine during use in order to recognize identify system lights that indicate machine malfunction/trouble. Reviews machine message panel for area of problem, and performs corrective action.
• Observes and monitors sewing operation to detect defects in stitching that indicate machine malfunction and corrects as needed. Repairs defective embroidery or fills blanks left by machine.
• Uses small hand tools to replace broken dull needles as required. Turns set-screws to regulate machine settings.
• Loads empty bobbins on to machine and guides thread for mechanical winding.
• Inspects each complete embroidery order. May be required to redo customer's orders.
• Requisitions and maintains adequate supply of stock at all times. Ensures adherence to correct procedures for the receipt and storage of supplies. May be required to assist in routine End of Month/Quarterly Services inventory.
• Oils, cleans and conducts routine maintenance on equipment according to manufacturers prescribed instructions. Ensures proper care and storage of materials. Maintains working area in a clean and orderly condition.
• May be required to operate a cash register. Operation will be in accordance with established cash control procedures, and is responsible for own cash fund. May be required to prepare daily salesperson's cash report.
• Ensures that NES customer service standards are maintained. Exercises tact, good manners and courtesy when serving and assisting customers. This is expressed by tactfully responding to patron inquiries and assisting patrons in a prompt and friendly manner.
• Will be required to become familiar with US Navy Uniform Regulations.
• Relays customer input to Uniform, Operations and/or Services manager regarding suggestions and comments.
• Review is made in terms of timeliness, efficiency of operations and patron's satisfaction.
• Performs other related duties as assigned.

Additional Duties may apply at specific locations:

• Assists in sewing items for authorized patrons. Sews buttons on marked locations, turns material under and sews straight on small items such as pockets, upper edge of cuff for garments, hems; takes in seam allowance, binds straight edge of material; mends tears or rips by straight stitching; darns, shortens or lengthens trousers or other garments etc.
• Assists in fitting customers, which entails pinning, measuring, writing tailoring tickets, etc.
• Operates a sewing machine and maintains working areas in a clean and orderly manner.
• Inspects each complete embroidery order, may be required to redo customer's orders.
• Inspects tailoring orders to make sure they are completed correctly for the customer.
• Assists with monthly inventory, requisitions and maintains adequate supply of stock at all times.
• Works under the general supervision of a designated manager. Assignments are performed based on written and oral instructions. Incumbent carries out assignments independently and in accordance with own ability and skill in performing duties, following established procedures.
• Refers problems with equipment to the manager for assistance.
• Review is made in terms of timeliness, efficiency of operations and patron's satisfaction

This Position is Represented by the American Federation of Government Employees, Local 53

GENERAL EXPERIENCE

One year of experience gained in services or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

AND SPECIALIZED EXPERIENCE

1 year progressively responsible experience in Retail Customer Service, Computer Operation, Quality Assurance/Quality Control, Equipment Operations/Technician or other work performing the kind of duties which constitute the principal work of the position to be filled.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience.

NOTE: PHYSICAL REQUIREMENTS

Stands for long periods of time with continual movement of hands. Could be exposed to loud noise.