Network Operations Technician
Full Time
Mission, KS 66202
$50,000 - $65,000 a year
Posted Today
Job description
Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Position Summary: The Network Operations Center (NOC) Technician at Mercury Broadband will oversee complex network systems and is responsible for monitoring, troubleshooting, and resolving network alarms and performance deviations for subscriber networks. The network consists of multiple technologies, including FTT-X, WiMAX, and LTE wireless equipment in multiple frequency bands. The network requires 24/7/365 support; candidates should be ready to support flexible hours and schedules to ensure all shifts are covered.
Location: Kansas City, MO
Position Type: Full-time, Exempt
Compensation: $50,000 to $60,000
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Position Summary: The Network Operations Center (NOC) Technician at Mercury Broadband will oversee complex network systems and is responsible for monitoring, troubleshooting, and resolving network alarms and performance deviations for subscriber networks. The network consists of multiple technologies, including FTT-X, WiMAX, and LTE wireless equipment in multiple frequency bands. The network requires 24/7/365 support; candidates should be ready to support flexible hours and schedules to ensure all shifts are covered.
Location: Kansas City, MO
Position Type: Full-time, Exempt
Compensation: $50,000 to $60,000
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Key Responsibilities:
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Monitor the network for operating issues involving failures, degradation, and event correlation
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Identify and prioritize repair issues in accordance with established procedures.
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Take corrective action to ensure connectivity and minimize downtime while engaging other teams as needed.
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Coordinate timely dispatch and escalate open issues with other technicians, departments, and vendors
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Use a combination of various tools to correlate multiple faults into singular network impairments.
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Perform remote resolution to faults through various element management systems
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Creation and routing of network tickets to appropriate designated fix agents, including field technician dispatch
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Document issues and resolutions using the Company's ticketing system, recording data for future reference
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Other duties as required by management
Skills and Requirements:
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Experience managing and monitoring RAN systems
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Knowledge of Unix operating system and command structure
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Knowledge of IP routing and protocols and a solid grasp of network concepts
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Experience with using an EMS and understanding of alerts and notifications
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Excellent verbal and written communication skills
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The position is required to work from the Company’s Kansas City office
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NOC technicians will be required to participate in an on-call rotation
Education Requirements:
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A high school diploma or general education degree (GED) is required; formal technical education is preferred.
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Previous experience in a 24/7/365 NOC environment preferred
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Associates or Bachelor's in Information Technology, related field, or relevant industry experience required
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation.
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