Job description
Position Title:
Network Engineer - Unified Communications
Department:
Information Systems
Job Description:
General Description
The UC network engineer leads implementations of network environments provides operational and engineering support for incident and problem management. The UC network engineer designs, documents, and implements voice and collaboration network technologies and processes and ensures systems adhere to security user access and configuration policies. This position works very closely with other corporate, division and facility technical and project personnel to coordinate the implementation and ongoing support of network systems with a focus on voice services. The network engineer also provides support for problem management escalations which cannot be resolved by the service desk or operations technical analysts, and coordinates installation of new equipment, technologies, and processes for projects.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Serves as Engineering resource and subject matter expert to Operations and Architecture teams and project managers.
- Collaborates with Operation Administrators to resolve incidents and requests.
- Designs and implements technology and processes according to principles established by architecture team.
- Performs engineering analysis of issues escalated through problem management.
- Develop, test, and deploy release packages to production including collaboration with Operations and Service Desk resources ensuring that production releases are operationalized, documented, and supportable.
- Provides local leadership, subject matter knowledge, coordination, and communication for projects, including defining scope, and ensuring deliverables are met.
- Participates, as needed, in division/facility technical implementation projects
- Creates business case proposals, analysis of technologies, financials, and proposed project plans.
- Participates in strategic planning, creation, and maintenance of standards, policies, and procedures.
- Designs, implements, and deploys various networking technologies.
- Proactively addresses changes in business requirements by leveraging existing infrastructure investments and providing scalable options.
- Proactively addresses changes in business requirements by leveraging existing network investments and providing scalable options.
- Coordinates a team assigned to accomplish specific technical tasks.
- Manages data collection, reporting, and trending for critical devices and components.
- Where necessary, provides 24x7 on-call support based on IT staff rotation and carries a phone as warranted, to assist with escalated incidents and requests.
- Leads the build of technology operational models and workflows for the business.
- Provides strategic contingency planning from the perspective of technology service line.
- Provides vendor management, service level definition and service level management for vendors of technologies and/or services.
- Creates RFPs and conducts reviews/assessments, makes vendor recommendations.
- Actively forecasts workload, prioritize, and allocate resources.
- Performs contract reviews and ensures risks are mitigated.
- Coordinates a team of virtual resources assigned to accomplish specific technical tasks.
- Leads the build of technology operational models and workflows for the business.
- Provides strategic contingency planning from a network perspective.
- Ensures continuity of network service management plans with other IT infrastructure departments.
- Actively forecasts workloads to prioritize and allocate resources.
- Conducts network planning sessions, financial and budgeting analyses with regard to network infrastructure expenses.
- Conducts consultations with business partners, customers, and vendors, as warranted.
- Actively participates in company technical seminars, planning sessions.
- Mentors and trains Technical Services personnel, as needed.
- Effectively works with enterprise and business IT personnel to ensure that priorities and standards are achieved.
- Coordinates and participates in regular meetings and workshops with technical staff to ensure timely transfer of knowledge which impacts network architecture and security policies.
- Adheres to and supports OU Medicine IT standards, policies and procedures.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Adheres to Code of Conduct and Mission & Value Statement.
General Responsibilities:
- Performs other duties as assigned
Minimum Qualifications:
Education:
Bachelor’s degree in a computer science or information technology related subject is required or equivalent combination of education and experience.
Experience:
5 years of experience with Networking/Telecommunications in an enterprise environment.
Licensure/Certifications/Registrations:
- CCNA Voice required within 36 months
- CCNP® Voice, and CCIE® Voice preferred
Knowledge, Skills and Abilities:
- Passion to understand the mission of OU Health and to leverage technology expertise to improve business and clinical processes.
- Agile/Scrum work methodologies
- ITIL and ITSM Terminology and framework
- Analyzing existing VoIP networks and computer systems.
- Developing architecture plans for voice and data services.
- Installing network hardware modules including IP and PBX communication servers.
- Designing and implementing Cisco Unity systems.
- Troubleshooting VoIP network issues.
- In-depth knowledge of VoIP systems and IP Protocols.
- Knowledge of networked based voice and collaboration technologies and products.
- SDDC Architecture, workflows, and deployment automation.
- OSI Layer 1 (LAN/MAN/WAN) physical layer technologies
- Layer 2 technologies (including Switched VLANs, spanning tree, and WLANs)
- Layer 3 technologies (OSPF and BGP).
- Cisco product lines and capabilities.
- Telecom industry and data network service offerings. Network security technologies (firewalls, VPN concentrators, ACLs, etc.).
- Network analysis (Wildpackets, Sniffer, SolarWinds, etc.).
- Exceptional troubleshooting skills.
- Capacity planning experience.
- Requires a strong knowledge of supported network, server, storage, application, security systems, virus protection, and hardware configurations.
- Collaborative Approach - Acts as a role model and educator for other technical resources.
- Maintains subject matter depth and breadth and knowledge of current issues.
- Is available and accessible; maintains a positive attitude.
- Organization - Proactively prioritizes needs; effectively manages resources.
- Communication - Communicates complicated technical scenarios in common terms; Communicates clearly across a wide audience (oral and written communications).
- Customer Orientation - Establishes and maintains long-term customer relationships, builds trusts, and is respected by consistently meeting or exceeding expectations.
- Demonstrated proficiency in MS Office applications.
- Demonstrated strength in statistical/analytical tools for system monitoring.
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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