Job description
SUMMARY:
Responsible for the configuration, implementation, maintenance and support of the networks and computer hardware at North American facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Monitor and maintain the LAN, WAN, WLAN, and VLAN networks in a Cisco environment.
- Configuration, deployment, administration, repair and support of all network hardware- routers, switches and wireless devices.
- Maintain detailed network information, included diagrams and documentation.
- Working knowledge and administration of Windows Active Directory.
- Monitor and maintain servers.
- Configuration, deployment, administration, repair and support of HP servers, desktops, laptops (Microsoft).
- Configuration, deployment, repair and support of Zebra handheld computers (Android and Microsoft).
- Configuration, deployment, repair and support of HP and Printronix printers.
- Provide direct computer/network support to users relating to software and hardware problems- remote and onsite.
- Monitoring, prioritizing and resolving work orders through ticketing system.
- Support requires 24/7 on call availability during peak seasonal production.
- Travel to various sites to perform maintenance, project related work, and perform other duties as assigned.
- Manage spare inventory for the production critical hardware and maintain adequate levels of computers and peripherals required for operations.
- Follow local and Enterprise compliance standards, policies, and procedures.
- Required to take part in an on-call rotation, to be on standby, and work extended and non- standard work shifts as deemed necessary.
MINIMUM QUALIFICATIONS (Education and certifications, experience and skills required):
- Cisco knowledge and experience of implementation, configuration and troubleshooting.
- Experience in networking tools and techniques.
- Experience supporting Microsoft operating systems (Server 2008R2, 2012, 2016, 2019 and Windows 10,11).
- Experience supporting Microsoft Office products including Outlook, Word, Excel, PowerPoint and Teams.
- Experience using Microsoft systems management tools (SCCM, VMM).
- Experience in a virtual server environment.
- Strong troubleshooting skills along with strong analytical and problem solving skills.
- Basic troubleshooting skills for Yealink IP phones and IP phone systems.
- Ability to properly prioritize assignments and sound judgement to handle issues with minimal supervision.
- Must be self-motivated and possess an aptitude to learn new systems and new technology.
- Ability to work well under pressure, handle multiple projects simultaneously and meet deadlines.
- Requires a high level of competency in both written and oral communications skills with the ability to work in a team environment and communicate with all levels of personnel throughout the organization.
- Ability to lift and carry 50lbs with little or no assistance.
- Associates degree required, Bachelor’s degree preferred.
- 3 or more years experience in a manufacturing environment preferred.
- 3 or more years network experience preferred.
Job Type: Full-time.
Salary: $50,000.00 - $60,000.00 per year.
Benefits:
- 401(k).
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Schedule:
- 8 hour shift.
- Day shift.
- On call.
Ability to commute/relocate:
- Wilson, NC 27893: Reliably commute or planning to relocate before starting work (Required).
Experience:
- Network administration: 3 years (Required).
Work Location: Hybrid remote in Wilson, NC 27893.
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