Overview:

We are looking for a person to lead our National Account Support team. This person will be responsible for managing our team of National Account Support Reps, who maintain relationships with specific customer contacts at a corporate level. The goal is to manage these corporate relationships while supporting and contributing to sales growth.

About USA-CLEAN:

USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.

Specific Responsibilities:

• Build and maintain corporate relationships within an assigned book of accounts
• Manage day to day customer activity within assigned accounts
• Provide monthly reporting to specific accounts
• Manage customer equipment fleets internally and nationally
• Provide direction to corporate accounts on best practices
• Provide support to sales and management as needed to maintain and grow business

Technical Skills Required:

• Two to three years of previous experience in customer service
• Exceptional phone skills
• General knowledge of accounting processes
• Detail oriented
• Organization and time management skills
• Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
• Ability to use common sense and use critical thinking skills on the fly
• Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).

Education:

• Associate degree or higher preferred but not required

Benefits/Health Plans:

• Medical, Dental, and Vision insurance coverage
• Free life insurance for all full-time employees
• Flexible spending accounts
• 401k Program: Jon-Don matches 50% of employee contributions up to 4%
• Paid Holiday and Flex Floater Days
• PTO: 3 weeks within the first year as State Law Requires
• Sick and Safe time off: As State Law Requires
• Employee Referral Program
• Employee Discounts
• Wellness Perks