Responsibilities:

Technical Service – 40%

 Perform preventive maintenance (PM) inspections and operational performance

inspections (OPI) on complex medical imaging systems.

 Repair and calibrate complex medical imaging equipment and systems.

 Inform supervisors of the status of repairs, scheduled inspections, unusual equipment

situations, and any customer concerns.

 Work with, direct, and document the activities of subcontractors, vendors, and outside

service technicians to ensure proper service delivery.

 Lead Service Operations, with regards to Special Imaging System Projects as assigned,

and contributes to the development of others through mentoring and sharing expertise.

 All other imaging system service duties as assigned, within the scope of work per the

contracted project specific agreement.

Regulatory Compliance – 25%

 Ensure the accuracy and integrity of the equipment database when assigned access to

the customers CMMS system, with regards to equipment inventory, Preventive

maintenance (PM) schedules, equipment nomenclature, and service event history.

 Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory

agency compliances and other applicable policies and procedures.

 Responsible for ensuring all service and documentation is complete, timely, and

accurate

 Work with Medical Physicist on accurate and aligned radiation outputs to ensure

regulatory compliance and patient safety.

Account Relationship Management – 25%

 Build and maintain customer relationships.

 Discuss equipment status and functionality with clinicians.

 Adheres to the highest levels of professional customer service, with regards to personal

integrity, honest communication, personal courage to endeavor, dignified and

courteous behavior, and respect of the individuals you are assigned to provide medical

imaging equipment services to each and every service event daily.

Inventory – 10 %

 Perform periodic inspections of current inventory status and maintain common failure

parts inventory to ensure equipment uptime.

 Verify the completion of security analysis for new customer equipment.

 Performs Incoming Inspections to maintain a complete and accurate inventory of

medical devices, including trial and evaluation, rental, and loaner equipment in addition

to permanently assigned equipment inventory.

Skills and Experience

 Associates degree in a technical/electronics field or equivalent military training

required.

 Minimum 5 years’ experience in the repair, maintenance, troubleshooting, of medical

imaging systems.

 Frequently required to operate tools/machinery that use hand and/or foot controls (e.g.

drills, saws, electronic test equipment, etc.) when servicing medical imaging equipment.

Education and Qualifications

 Associates degree in a technical/electronics field or equivalent military experience or

two years of equivalent experience.

 Complex computer skills including the ability to interpret error codes, defragment harddrives, replace power supplies, and interpret computer codes required.

 Knowledge of Microsoft Office (Excel) and networking applications required.

 Ability to integrate information from a variety of sources.

 Excellent interpersonal and customer service skills.

Functional Competencies

 Medical Device Maintenance & Repair: Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance customer policy and the OEM’s recommendations. Proficiency in specific imaging modalities will be dependent upon the scope of work and the customer’s needs.

 Use of Computerized Medical Asst Management Systems as directed and provided by the customer per the contracted project scope of work as needed. Able to use the systems in accordance with company policy to properly document service information in accordance with the customer’s CMMS and OEM’s guidelines and recommendations.

 Regulatory Compliance: Understands all relevant regulatory requirements and demonstrates applicable compliance with regulations.

 Compliance with FDA regulations, State DHHS Policies, and Accreditation Agency Procedures: Understands

Physical Requirements

Standing – Frequently.

Walking – Frequently.

Sitting – Frequently.

Reaching with hands/arms – Frequently.

Climb or balance - Occasionally.

Stooping, Kneeling, Crouching or Crawling – Frequently.

Talking – Frequently.

Hearing – Frequently.

Seeing – Constantly.

Performing repetitive motions with arms or hands – Frequently.

Lifting/Carrying/Pushing/Pulling up to 10 lbs. – Frequently.

Lifting/Carrying/Pushing/Pulling up to 35 lbs. – Frequently.

Lifting/Carrying/Pushing/Pulling up to 80 lbs. – Occasionally.

Lifting/Carrying/Pushing/Pulling > 120 lbs – Occasionally.

Driving – Occasionally.

Use of fine motor skills to install, service or maintain equipment - Constantly.