The Field Museum is a not-for-profit organization located on the Museum Campus of Chicago. Since the 1893 World's Columbian Exposition, we have conducted research across all seven continents and accumulated a collection of over 40 million specimens and artifacts.

The Field Museum is searching for a Membership Operations Manager to join our team!

The Membership Operations Manager ensures members and donors receive excellent customer service, promotes onsite membership opportunities to all guests, and works with the Annual Fund and Membership Director to meet revenue goals.

Duties and Responsibilities:

The Membership Manager of Operations will accomplish department objectives by acting as a liaison between Visitor Services and Membership, including ongoing communication, setting onsite sales goals, managing the membership sales incentive program, and offering additional training as needed. They will develop and maintain onsite experiences for members and donors, including seasonal Members' Lounge opportunities throughout the year.

Qualifications:

• Bachelor's degree or a minimum of five years of supervisory experience in a fast-paced customer service sales environment
• Open schedule availability - must be able to work weekends and holidays
• Proficiency in working with Microsoft Office (Excel, Word, PowerPoint), database systems (Blackbaud Raiser's Edge a plus), and POS systems
• Ability to prioritize and implement strategic plans in a multiple-priority environment
• Ability to manage confidential information with discretion

Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accessibility@fieldmuseum.org.