Member Services Specialist/Teller

Dow Credit Union in Midland, MI is looking to hire a positive, engaging full-time Member Services Specialist. Are you a dedicated and customer-focused individual? As a Member Services Specialist, you will be responsible for providing exceptional service to our members, assisting with account transactions, addressing inquiries, and ensuring positive relationships are built between our members and the credit union. If you have excellent communication skills, a strong attention to detail, and enjoy working in a dynamic environment?

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!

This position earns a competitive starting pay of $14.50 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 70,000 members and have over $2 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Member Services Specialist

We are a fast-paced and member-focused financial institution committed to providing exceptional service to our members. As a Member Services Specialist, you will be an integral part of our team, working with members to meet their financial needs and build strong relationships with them.

• Greets and welcomes members to the credit union in a courteous and professional manner
• Efficiently processes account cash and check transactions including but not limited to; transfers, withdrawals, deposits, loan payments, check requests, purchase of money orders, and VISA gift cards, stamps etc.
• Accurately balances daily work in required time frame
• Provides superior service and adheres to the credit union's quality service standards
• Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security practices
• Assists members with problem resolution for basic account issues
• Competent utilization of multiple systems, including but not limited to Card Wizard, Jabber and Travelex
• Conducts check negotiations and determines holds according to credit union policy and established authority

HOW TO EXCEL AS A MEMBER SERVICES SPECIALIST

• High school diploma or equivalency required
• Up to six months of experience with cash handling or customer service experience preferred

ARE YOU READY TO JOIN OUR TEAM?

If you are looking for a challenging and rewarding opportunity to join a dynamic team committed to serving our members, please apply today with our 3-minute, mobile-friendly application. We look forward to meeting you!