Job description

Montana State University seeks a dynamic Member Services Coordinator. This position reports within Recreational Sports and Fitness, in the Student Wellness area within the Division of Student Success. This position will be a crucial part of creating and managing the member services and promotions processes and infrastructure within the new Student Wellness Center, slated to open January 2024. The 185,000 square foot facility will be home to Recreational Sports & Fitness, Student Health Services, Health Advancement and Counseling & Psychological Services and will serve the individual and community well-being of MSU students, faculty, and staff. The Member Services Coordinator will report to the Associate Director of Student Wellness Facilities.

This position has direct responsibilities for coordinating the day-to-day operations related to the welcome desk, equipment checkout, and the overall member experience within the Student Wellness Center. Other responsibilities include but are not limited to: delivering excellent customer service, management of the membership program (sales, recruitment, and retention), point-of-sale transactions/registrations, supervision of student employees and promotion of RSF programs and service in collaboration with the Student Wellness marketing team.

Duties and Responsibilities
Coordinate member and guest operations such as customer service, access control, equipment check out, locker rental, program registration
Supervise, manage, and mentor student employees (25-30 member services students)
Foster a welcoming and inclusive user experience
Manage point of sale systems: credit card transactions, electronic funds transfer (EFT) procedures, payroll deduction and cash handling procedures in compliance with University Procurement and Payroll offices
Contribute to department wide operations and strategic planning such as budget processes, assessment, data tracking, student development initiatives, special events and outreach
Serve as primary marketing and promotions liaison for department of Recreational Sports & Fitness, within Student Wellness Marketing collaborative. Contribute to area marketing processes.
Participate on departmental, area, divisional or university committees as needed.

Required Qualifications – Experience, Education, Knowledge & Skills
Bachelor’s degree in Physical Education, Recreation, Sports Management, Business, Sport Science or an equivalent combination of relevant work experience and education
Demonstrated experience and success in a customer service setting; preferably in wellness, fitness or recreation sales and/or membership

Preferred Qualifications – Experience, Education, Knowledge & Skills
Master’s degree in Physical Education, Recreation, Sports Management, Business, or Sport Science or related field
Experience in higher education
Prior experience using Innosoft Fusion or other membership/recreation facility management software
Experience with promotions, sales, marketing, website management, social media management, communications and/or public relations
Current certification in CPR/AED or the ability to obtain the certifications within three months of hire (in-house training is available)

The Successful Candidate Will
Demonstrate a commitment to promoting diversity, equity, and inclusion in the recreation and wellness setting
Utilize a growth mindset when facing personal and professional development opportunities
Have excellent written and verbal communication skills, modeling professional and ethical behavior
Demonstrate initiative and ability to work collaboratively in a team-oriented office culture, assisting with special projects, events and RSF departmental and/or Student Wellness area initiatives
Possess excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, the Associated Students of MSU (ASMSU), University, and local community
Seek opportunities to foster student development and engagement
Maintain a presence within the RSF department and the Student Wellness Center by attending program events in the evenings and weekends when necessary
Maintain knowledge of and implement current industry best practices

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No
Posting Detail Information

Number of Vacancies 1
Desired Start Date Upon successful completion of a search.
Position End Date (if temporary)
Open Date
Close Date

Applications will be:
Screening of applications will begin on March 17, 2023; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

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