Job description

Job Description:

Responsible for providing organization and support to all providers. Responsible for handling any patient phone calls /portal messages/patient cases/emails and acting as a liaison between the patient and the provider. This also includes collections and preparation of the daily schedule as well as a multitude of tasks related to office functions. The goal at PMC is always high-quality work and ensuring highest patient satisfaction. However, the patient care coordinator must work efficiently to help ensure assisting as many patients and callers as possible.

Essential Duties and Responsibilities:

• Shows up to office on time
• Scheduling patient appointments
• Answers incoming calls within three rings
• Provide excellent customer service to patients and family members:
• Communicate in a manner consistent with positive patient relations.
• Answer phone with a smile
• Provide helpful assistance in anticipating and responding to the needs of all callers
• Remain calm under pressure and effectively deal with difficult people.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• When not at desk or out of the office, place the phone on do not disturb (“DND”)
• Update patient demographics
• Verify patient account and insurance information.
• Manage and respond answering service messages and dear doc requests.
• Collecting balances, if not collected, advise the balance will be due at the time of service.
• Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
• If requested provider not available, offers to accommodate on another provider schedule
• If patient requests specific provider and provider unavailable, reach out to provider for options AND contacts Patient back personally
• Keeps record of number of calls managed and addressed to the highest customer satisfaction.
• Assists in distribution of faxes and scans throughout the day in EMR.
• Scans reports / paperwork as needed into the EMR.
• Informs manager of any problems and possible alternative solutions.
• Maintains a clean work area
• Papers are filed and or stored in orderly fashion
• Area is free of dust and clutter
• Other miscellaneous tasks could include:
• Assist with the orientation and training of other employees.
• Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
• Traveling to other locations as needed

Knowledge, Skills and Abilities:

• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of common office computer programs; Word, Excel, Internet.
• Knowledge of healthcare EMR preferred.
• Skill in communicating effectively with patients, clinics, and coworkers.
• Ability to multitask effectively.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
• Must be able to work independently or as part of a team.
• Must be fluent in English and Spanish

Education and Experience Required:

• Minimum High School Diploma
• Experience working with the public; ability to demonstrate strong communication and customer service skills
• Previous medical practice experience strongly preferred

About Pandya Medical Center:

The caring team of providers and administrative professionals at Pandya Medical Center are dedicated to improving the health of patients at their five convenient locations in Alpharetta, Braselton, Cumming, Dawsonville, and Johns Creek, Georgia. They’re focused on providing excellent, patient-oriented primary care and preventive medicine to men, women, and families around Barrow, Dawson, Forsyth, Dawson, Gwinnett, Hall, Jackson, and Lumpkin counties.

Between their four locations, the highly skilled medical team at Pandya Medical Center includes physicians, physician assistants, certified family nurse practitioners, and a certified clinical nutritionist. Together, they work collaboratively to ensure the best possible experience for every patient.

When you come to Pandya Medical Center, you can expect attentive, comprehensive care that focuses on treating the root cause of your health concerns. With an integrative approach to healthcare, the team at Pandya Medical Center believes in treating the whole patient to resolve long-term problems rather than offer temporary solutions.

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Johns Creek, GA 30097: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person

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