Job description
Description:
- Assist patients who call or visit with medical records issues and document in the EHR/Practice Management system as needed
- Provide clinical and clerical support when requested
- Copy/scan/mail completed documents and record on form when it was processed
- Ability to access and enter patient consent into RHIO and obtain required documents
- Print schedules in preparation for upcoming visits
- Call to request consultative, ER/Urgent Care reports for patients seen outside of office
- Must be flexible to organizational needs across NOCHSI network
- Scan all patient documents as instructed with accuracy and compliance according to the Look-up Code report
- Collect and scan loose documents from clinical areas into the appropriate patient chart
- Task documents to staff as appropriate
- Prepare documents for internal and external audits
- Receive and process request/release for information and record on release what was sent in detail
- Post charges for records released in Practice Management
- Route incoming and outgoing faxes, labs and miscellaneous documents to the appropriate recipients
- Recording appropriate information in the transfer and deceased patient logs
- Open and distribute Center mail
- To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
- Other duties and responsibilities as requested by management and supervision
- High school graduate or GED
- Verbal and written communication skills, office applications preferred
- Demonstrate proper judgment and decision making skills when necessary
- Comply with the organizations code of conduct, safety rules and adheres to all company policies
- Carry out job responsibilities in an ethical, effective and professional manner
- Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
- Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
- Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
- Must be keenly aware of the importance of confidentiality in all aspects of the position
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