Job description
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Position Overview
The Medical Records Clerk serves as the first contact for Aveanna Medical Solutions. This position is responsible for managing incoming calls and providing excellent customer service to all visitors. Additionally, the Medical Records Clerk maintains patient files, distributes incoming faxes, and organizes incoming/outgoing mail for delivery.
Essential Job Functions
- Send out company correspondence as assigned by the Director of Patient Care
- Routinely updates company phone directory
- Manage faxes as they come in; entering them into Brightree system and forwarding information to correct team
- Create new patient files for patients in all locations
- Match patient delivery tickets with eligibility forms
- Maintains all patient files; ensuring all delivery tickets, claims and patient paperwork are filed in the correct patient file
- Mail any off-cycle deliveries that can go regular mail as directed Distribution
- Mail all company correspondence; track all postage used via postage log
- Perform other administrative tasks as needed
- Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
- Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
- Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
- Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
- Upon employment, all employees are required to fully comply with Company’s policies and procedures.
***The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
- High school diploma or GED required
Preferences
- Previous medical office, medical insurance authorization and/or billing experience preferred
Other Skills/Abilities
- Proficient in Microsoft suite of products including Outlook, Word and Excel
- Must be able to adhere to confidentiality standards and professional boundaries at all times
- Ability to comfortably work in homes of families with limited resources
- Must possess a strong sense of urgency and attention to detail
- Excellent communication skills both written and verbal
- Proven ability to manage in a high call volume environment with accuracy and efficiency
- Proven ability to work independently at times and within a team
- Demonstrated ability to prioritize multiple tasks to meet deadlines
- Demonstrated ability to interact in a collaborative manner with other departments and teams
- Ability to act with Aveanna’s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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