The purpose of this position is to create, maintain, audit and retrieve medical records by gathering appropriate information/forms and auditing charts for completeness and accuracy. Responds to requests for medical records. Candidates must be able to adapt to an ever changing, busy environment. Candidates must be reliable and a team player with a positive attitude, having excellent computer and verbal/written communication skills working closely with front office staff, personnel, physicians and insurance companies.

Responsibilities include but are not limited to:

• Scanning/attaching into electronic charts records obtained through fax server or forwarded from other staff in a timely manner making sure documents are placed in correct charts and messages sent to correct staff/departments.
• Process and forward requests for medical records from patients, outside physicians, facilities, legal and insurance offices and handle requests from NSC/SBCM physicians, making sure all proper authorizations have been received. Scans confirmations
• Utilizing various portals in obtaining medical records requested from providers.
• Reviews schedules in advance, obtaining, scanning, and noting the necessary clinical information for physicians to abstract.
• Review and handle all electronic messages in a timely & efficient manner.
• Process all signed testing including scanning, attaching, faxing, and forwarding to ordering physicians in a timely manner.
• Responds to request for medical records, processes letters and reports, answers and directs telephone calls in the department.
• Print providers' daily schedules. Proof, format, and fax outgoing letters and correspondence with accuracy. Send messages to providers to electronically sign their office progress notes.
• Keeps supervisor informed of problems or issues.
• Complies with federal HIPAA regulation and polices for privacy and security of patient information.

Qualifications:

• Knowledge of office equipment
• Organizational skills
• Telephone etiquette skills
• Ability to maintain records and files
• Ability to maintain confidentiality
• Excellent data entry skills
• Knowledge basic computer operations
• Knowledge of medical terminology
• Effective written communication and telephone skills
• A high school diploma or GED is required. Associates Degree is preferred.
• Two years of medical office experience in the health care field is required.

Physical Demands:

Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard. It is reasonable to anticipate lifting 10 -15 pounds in any given day.