Job description

Cleaver Dermatology is a family owned and operated dermatology clinic located in Kirksville, MO. The Cleaver Doctors are all ATSU graduates and remain involved with the University. Our practice is a teaching facility with a strong residency program. We are committed to providing the highest quality care to our patients and have served Kirksville and the surrounding communities for more than 35 years.

Cleaver Dermatology offers an outstanding work environment, generous benefit package for full time employees, and numerous employee perks. If helping others, having fun, and being part of a forward-thinking and dynamic team of caregivers sounds like a good fit for you, please email your resume to Marcy Palermo at marcycderm@gmail.com. You may also call our office at 660-627-7546 with any questions you may have.

Summary/Objective: The Medical Receptionist at Cleaver Dermatology works on a team to ensure the best check-in experience for all in-person visitors and patients calling in to our office. Members of our front desk team exhibit superior customer service and are the first impression of our organization. Daily duties consist of answering incoming calls and routing them appropriately, supporting patients through check-in, check-out, entering and verifying insurance information, scheduling appointments, collecting copays, checking insurance and ensuring patient comfort.

Essential Functions:

Provides outstanding customer service to all patients and members of the public on the phone and in person; greets patients and keeps them comfortable during visit.

Uses EMR system to check patients in and out quickly and efficiently

Processes payments for co-pays and uninsured patients using the EMR system.

Collaborates frequently with the billing department.

Effectively utilizes our EMR system to update patient records and create detailed notes as needed to assist other departments such as nursing and billing

Conducts detailed review of all insurance cards to insure we have the correct cards in the system and effectively communicates with patients so that patients understand what will be covered.

Answer incoming calls and routes patients to the appropriate party as needed.

Schedules patient appointments using the EMR

Keeps work area organized and clean.

Proactively supports other team members and offers assistance as time allows, always staying busy and upbeat.

Efficiently addresses tasks, quickly moving from one task to the next.

Demonstrates knowledge of, and supports, Cleaver Dermatology standards, policies and procedures, confidentiality standards, and the code of ethical behavior.

Competencies

Attention to detail and accuracy

Stress Management/Composure

Trustworthy and discreet; Always maintaining absolute confidentiality with regard to all information encountered in the course of the job.

Technical Capacity

Problem Solving/Analysis

Outstanding Customer/Patient Focus

Teamwork

Communicates well with others in both written and verbal modes.

Always kind and courteous.

Above average attendance and punctuality.

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to travel independently throughout the practice to access information from other departments. Must have the ability to sit for long periods of time.

Position Type/Expected Hours of Work

Business hours are Monday 10:00 a.m. to 5:00 p.m, Tuesday through Thursday, 8:00 a.m. to 5 p.m. and Friday, 8:00 a.m. to 1:30 p.m. The front desk staff will work slightly staggered schedules to open the building and cover checkout of the last patients.

Cleaver Dermatology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.