Penn State Health - Milton S. Hershey Medical Center

Location : US:PA:Harrisburg
Work Type : Full Time
FTE : 1.00
Shift : Day
Hours : Varied Days

Penn State Health is a multi-hospital health system serving patients and communities across central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, Penn State Cancer Institute, and Penn State Health Rehabilitation Hospital (jointly owned with Select Medical), based in Hershey, PA, Penn State Health St. Joseph Medical Center in Reading, PA, as well as more than 1,300 physicians and direct care providers at 78 medical office locations.

Through our core values of Respect, Integrity, Teamwork and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, continuing education and career growth.

To learn more, visit pennstatehealth.org .

JOB SUMMARY:

The Medical Office Supervisor provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service, and promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings.

JOB DUTIES:

Responsible for supervision, orientation, and training of the clerical support staff in site(s) including enforcement and continuing improvement of acceptable professional and ethical standards and performance of clerical support staff

Ensures that clerical staff schedules are optimized to support the provider and patient care needs in the practice site

Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, co-pay collection, cash management, and check-in/check-out activities

Maintains open line of communication and models a collaborative, professional relationship with Practice Site Medical Director, Practice Site Manager, SAN and all staff and provider

Serves as liaison between the practice site clerical support staff and Manager/Medical Director, Director of Nursing, Senior Director, or Medical Group Educator

MINIMUM QUALIFICATION(S) :

High School Diploma or equivalent required.

Working knowledge of team function within the organization.

KNOWLEDGE, SKILLS, & ABILITIES:

Proficient with Microsoft Office products, hospital systems

Ability to communicate with diverse population

Detail-oriented

Ability to work without direct supervision and prioritize all duties

Excellent communication skills

A passion for service excellence

Preferred supervision experience in the ambulatory setting

Demonstration of clerical team supervision skills

Problem solving skills

Personal Flexibility

Personal temperament to collaborate with diverse groups, promote clinical staff engagement and teamwork

PREFERRED QUALIFICATIONS:

1 year of supervisory experience preferred

In addition to a rewarding career, we also offer great benefits including but not limited to:

Paid Time Off and Personal Time

Medical Benefits (No waiting period)

Dental and Vision Benefits

Penn State University Tuition Assistance (Full-Time Employees)

Elder Care/Child Care Resources

Life Insurance

Company Sponsored 401K

ABOUT PENN STATE HEALTH:

Penn State Health is one of the leading teaching and research hospitals in the country. It is a multi-hospital health system, Academic Medical Center and Level 1 adult and pediatric trauma center serving patients and communities across Central Pennsylvania. The system includes Penn State Health Milton S. Hershey Medical Center, Penn State Children's Hospital, and Penn State Cancer Institute in scenic Hershey, PA. It also includes Penn State Health Saint Joseph’s Medical Center in Reading, PA, Penn State Health Holy Spirit Medical Center in Camp Hill, PA, and Penn State Health Hampden Medical Center in Enola, PA. Penn State Health shares an integrated strategic plan and operations with Penn State College of Medicine.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union : Non Bargained