Job description

Medical Front Desk Concierge

Typical hours for this job: Mon/Tue/Thu/Fri, about 10am-5pm

Responsibilities:

As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations.

Assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors.

Unequivocally promote and achieve a favorable client experience. Initiate and foster all business development leads and referral sources. Must be punctual and arrive in the office 30 minutes prior to the arrival of the first client each day.

This position will report directly to the Medical Director.

Essential functions include, but are not limited to, the following:

● Interacting with clients in a friendly and professional manner.

● Checking clients in and out of their appointments, taking care of payments.

● Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments.

● Master a basic understanding of each service offering.

● Upsell new areas/services to current clients in order to hit individual monthly targets.

● Maintain client confidentiality at all times.

● Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.

● Assist with local marketing events as needed.

● Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals.

● Confirmation and follow up calls/emails/messaging. Follow up with all clients post- treatment to review results, ensure client satisfaction and encourage them to review/recommend Vital Aesthetics.

● Ordering office supplies.

● Ensure that med spa is neat, organized and client-ready at all times.

● Other duties as assigned.

Qualifications:

● Exceptional client experience skills.

● Must be experienced with social media creation and comfortable with social media

presence

● 1 years of customer service experience preferable, will train the right person

● Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills

● Proficient with personal computers and contemporary software applications.

● Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport

● Strong guest service orientation

● Must be reliable

● Rapid learner with the ability to grasp concepts and protocols

● Must maintain a high attention to detail.

Compensation DOE - competitive pay.

No traveling. Part Time.

Complimentary and Discounted Aesthetic treatments

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Healthcare setting:

• Med spa

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Morning shift

Ability to commute/relocate:

• Issaquah, WA 98027: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable filming treatment videos for us to use on social media?
• Are you available 9am-5pm, Mon/Tue/Thu/Fri?

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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